Data Analyst

Ledgent Technology; Irvine (CA); On-site; USD 59,000 - 66,000; Full time

Job summary

Ledgent Technology is seeking an experienced Data Analyst to support the customer experience team by delivering actionable insights that improve service performance and operational efficiency. The role combines Power BI, Excel, and ERP/CRM experience with strong business acumen and communication.

Responsibilities include building dashboards, identifying trends, validating data sources, and delivering insights to leadership.

Qualifications

• Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field.
• 5+ years in data analysis/analytics or similar role.
• Advanced Power BI and Advanced Excel skills.
• Experience with ERP systems (SAP preferred) and CRM platforms.
• Strong analytical, data validation, and problem-solving skills.
• Ability to clearly communicate insights and challenge assumptions.
• Background working with data in customer service, sales, or order management.

Responsibilities

• Data analysis & insights: identify trends and translate findings into actionable recommendations.
• Build and maintain Power BI dashboards and reports.
• Deliver ad hoc and recurring insights to leadership and cross-functional teams.
• Monitor backlog and delivery risk; proactively flag issues and mitigation.

Skills

Power BI

Advanced Excel

Data analysis

Communication

Education

Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field

Tools

SAP

CRM platforms

ERP systems

Job description

No Corp-to-corp / No Third-Party Agencies
.
Position: Data Analyst (Advanced Excel, PowerBI)
Location: 100% onsite in Irvine, CA (Only local candidates will be considered)
Terms: Direct-hire
Compensation: $43.00 to 48.00 per hour (DOE)
.

Partnered with a client who is hiring an experienced Data Analyst to support the customer experience team by delivering actionable insights that improve customer service performance, on-time delivery, and operational efficiency.

This is a unique, business-facing analytics role where you will combine technical expertise (Power BI, Excel, ERP, CRM systems) with strong business acumen and communication skills to influence decision-making.

Key Responsibilities

Data Analysis & Insights

• Identify trends and translate findings into actionable recommendations
• Ensure data integrity and validate sources
• Build and maintain Power BI dashboards and reports
• Deliver ad hoc and recurring insights to leadership and cross-functional teams
• Continuously improve reporting and identify gaps/opportunities

Operational Support

• Monitor backlog and delivery risk; proactively flag issues and recommend mitigation
• Partner with customer experience, sales, and operations teams
• Understand end-to-end order flow from entry to reporting

Business Contribution

• Fulfill reporting requests from leadership
• Proactively identify new metrics, trends, and improvement opportunities
• Recommend dashboards, enhancements, and process improvements

Required Qualifications

• Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field
• 5+ years in data analysis/analytics or similar role
• Advanced Power BI and Advanced Excel skills
• Experience with ERP systems (SAP preferred) and CRM platforms
• Strong analytical, data validation, and problem-solving skills
• Ability to clearly communicate insights and challenge assumptions
• Background working with data in customer service, sales, or order management

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.