Data Analyst

Kforce Inc; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA

401(k)

Job summary

Kforce has a client seeking a hybrid Data Analyst to join their team in the Atlanta area. The role focuses on validating data, spotting inconsistencies, and translating findings into actionable business insights, using SQL and reporting tools.

Ideal candidates will be curious, detail-oriented, and able to tell a clear data story, with experience reviewing call data, CRM data, and ensuring accuracy of AI-driven analytics. Cisco/Salesforce/Snowflake experience is a plus.

Qualifications

• SQL proficiency required.
• Experience with Salesforce preferred.
• Snowflake experience beneficial.

Responsibilities

• Validate sentiment analysis results from the AI platform.
• Review call recordings against transcripts for accuracy.
• Confirm proper tagging and categorization of customer interactions.
• Verify Salesforce and call record integrations.
• Review potential PII exposure within transcripts.
• Assess quality scoring and coaching metrics from call data.
• Act as QA for newly implemented AI and reporting capabilities.

Skills

SQL

Salesforce

Snowflake

Cisco

Job description

Responsibilities

Kforce has a client that is seeking a hybrid Data Analyst to join their team. Summary: The individual is a data-minded analyst who can validate information, spot inconsistencies, and translate findings into meaningful business insights. This person should be comfortable working with evolving requirements, reviewing call and CRM data, and helping business leaders build trust in newly implemented AI and reporting capabilities. While specific platform experience is helpful, the strongest candidates will bring curiosity, strong SQL ability, attention to detail, and the ability to tell a clear story with data. Responsibilities:

• Validating sentiment analysis results generated by the AI platform
• Reviewing call recordings against transcripts to ensure accuracy
• Confirming proper tagging and categorization of customer interactions
• Verifying Salesforce and call record integrations
• Reviewing potential PII exposure within transcripts
• Assessing quality scoring and coaching metrics generated from call data
• Serving as a quality assurance layer for newly implemented AI and reporting capabilities

Responsibilities

Kforce has a client that is seeking a hybrid Data Analyst to join their team. Summary: The individual is a data-minded analyst who can validate information, spot inconsistencies, and translate findings into meaningful business insights. This person should be comfortable working with evolving requirements, reviewing call and CRM data, and helping business leaders build trust in newly implemented AI and reporting capabilities. While specific platform experience is helpful, the strongest candidates will bring curiosity, strong SQL ability, attention to detail, and the ability to tell a clear story with data. Responsibilities:

• Validating sentiment analysis results generated by the AI platform
• Reviewing call recordings against transcripts to ensure accuracy
• Confirming proper tagging and categorization of customer interactions
• Verifying Salesforce and call record integrations
• Reviewing potential PII exposure within transcripts
• Assessing quality scoring and coaching metrics generated from call data
• Serving as a quality assurance layer for newly implemented AI and reporting capabilities

Requirements

Preferred Technical Skills:

• SQL
• Cisco experience
• Salesforce experience
• Snowflake experience

Additional Desired Experience

• Data Analytics
• Business Analysis
• BI/Reporting
• Dashboard Development
• Customer Insights
• Contact Center Analytics
• KPI Development
• Storytelling with Dat

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.