Darden School Foundation: Program Manager, Rosslyn

UNICON - The International University Consortium for Executive Education; Arlington (VA); On-site; USD 68,000 - 84,000; Full time

Job summary

The Darden School Foundation in Rosslyn, Virginia is seeking a proactive Program Manager to oversee execution of open enrollment and custom executive education programs at UVA Darden DC Metro and other venues. You will coordinate logistics, manage communications, and ensure cost-effective program administration with excellent customer service.

The role requires travel up to 40-50 days per year, collaboration with clients and faculty, and strong project management skills to maintain schedules and

Qualifications

• Bachelor's degree preferred.
• Four to five years of business and/or administrative experience in a customer relations capacity.
• Experience with Microsoft Office 365.
• Experience with enterprise technology solutions such as Event Registration tools, Learning Management Systems (e.g., NovoEd, Canvas), and CRM systems (e.g., Salesforce).
• Experience in event planning and hosting meetings/events via virtual platforms (Zoom, Microsoft Teams, WebEx).
• Experience in program or project management.
• Strong customer service focus and excellent writing/organizational skills.

Responsibilities

• Coordinate all operational aspects of assigned executive education programs or events, in person and virtual.
• Manage pre/post program communications, welcome letters, logistics info, visa requests, etc.
• Manage learning management systems and ensure materials are posted timely.
• Maintain program budgets balancing exceptional service with cost parameters.
• Travel regionally for offsite program support as required.
• Host and participate in virtual classes, events, and meetings.
• Maintain records and contribute to continuous improvement of delivery plans.

Job description

Description

The Darden School Foundation at the University of Virginia seeks a highly motivated professional to join its Executive Education & Lifelong Learning team. The Program Manager is responsible for the execution of both open enrollment and custom executive education programs delivered at the Darden Business School (UVA Darden DC Metro) location in Rosslyn, Virginia, and at other U.S. and international venues. This position coordinates all operational aspects of assigned events, manages communications, program logistics, and is responsible for efficient, cost-effective program administration with the goal of providing extraordinary customer service. Maintains a close working relationship with clients, both sponsoring executives and participants, through continual contact both in person and virtually, and via email and/or telephone, as duties also include promotion and cross-selling of open-enrollment and custom programs available through Executive Education & Lifelong Learning. Some evening, weekend and overnight onsite program support will be required (approximately 40-50 days of overnight travel per year). The hiring range for this role starts at $76,000 annually.

Position

Program Manager, Rosslyn

Location

Rosslyn, Virginia, USA

Primary Duties And Responsibilities Include

• Ensure effective delivery on all operational aspects of assigned executive education programs or other events (in person and virtual) in collaboration with clients, faculty/staff, computing and audio-visual departments, and internal and external publications departments.
• Manage pre and post program communications with participants. This includes preparation of welcome letters, logistics information, attendance verifications, Visa requests, etc.
• Manage the learning management system (e.g., NovoEd, Canvas) for each program, including ensuring all teaching materials and other logistic information is posted on a timely basis, both pre and post program.
• Manage a budget for the program delivery that balances the goal of providing exceptional customer service within prescribed cost parameters.
• Participate in key program activities (meals, recreation, and selected classes) to enhance communications, provide support and address issues as they arise. This may include weekend, evening, and early morning hours depending on the program.
• Host and participate in virtual class sessions, events and program-related meetings.
• Address, either directly or through other staff, customer requests as they arise.
• Participate in the continual improvement of existing operational plans for program delivery and maintaining complete records on all programs, to ensure smooth delivery of future program offerings and updates schedule on a regular basis when changes are made.
• Follow prescribed format and program delivery schedule and utilize current and future technology tools to maximize automation and efficiency.
• Participate in the business development team, including when meeting with potential clients, representing capabilities in operations and program delivery.
• Work with experienced Program Managers and Directors to refer faculty by expertise to executives and guests of the Darden School throughout the year and to make suggestions in the areas of case development, research and faculty consulting.
• Manage evaluation process and tracks follow-up items; propose solutions and/or improvements to Program Director regarding long-term program needs.
• Serve as the key contact for organizational partners - these partners may include CLO's, Directors of Learning and Development and business line executives. Respond independently to questions from sponsors and participants.
• Prepare key communications to participants that need to be customized such as welcome letters from faculty, logistics information, Visa requests, verification of attendance, etc.
• Perform special tasks as required. (May include lifting of boxes, onsite inventory management and the setup of classrooms or event space.)
• Ability and willingness to travel (overnight) regionally for designated weeks requiring offsite program support.

Successful candidates will have a proven track record that includes

• Bachelor's degree preferred.
• Four to five years of business and/or administrative experience in a customer relations capacity.
• Expertise in Microsoft Office 365.
• One year working with enterprise technology solutions such as Event Registration tools, Learning Management Systems (e.g., NovoEd, Canvas), and Customer Relationship Management systems (e.g., Salesforce) preferred.
• Experience in event planning.
• Experience hosting meetings/events via virtual platforms (specifically Zoom, Microsoft TEAMs, WebEx).
• Experience in program or project management.
• Relationships within the DC Metro region with associations, Corporate Learning Officers or military/government entities a plus.
• Ability and willingness to thrive in a team environment.
• Strong customer and service focus.
• Highly adaptable to different technology platforms - picks up software use easily, enjoys learning new technology.
• Survey platform experience (e.g., Qualtrics) preferred.
• Ability to work independently in an unstructured environment.
• Exhibit strong interpersonal skills, communicate effectively, and maintain a professional demeanor; good judgment; be culturally sensitive.
• Excellent writing and proofreading skills.
• Excellent organizational and project management skills.
• Strong attention to detail.
• Ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules.
• Ability to work well with staff, faculty, outside service providers, program participants, and general public.
• Ability to define problems, collect data, establish facts, draw valid conclusions and suggest/provide solutions.

The Darden School Foundation is an equal opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

We participate in E-Verify.