Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for a FinTech client in Bulgaria. You will handle complex financial inquiries, ensure regulatory compliance, and troubleshoot digital payment issues while maintaining accurate CRM records.

Fluency in Danish and English, plus a customer-centric approach, are essential as you collaborate with international teams and adapt to evolving fintech technologies in a dynamic, multilingual office.

Qualifications

• Native or fluent Danish (spoken and written).
• Professional proficiency in English for multinational collaboration.
• Excellent communication and customer-centric mindset.
• Willingness to adapt to new technologies in a fast-paced FinTech environment.

Responsibilities

• Provide high-level Danish-speaking customer support for complex financial transactions.
• Ensure compliance with FinTech regulatory standards while handling accounts.
• Troubleshoot questions related to digital payment gateways and software.
• Document customer interactions in the CRM for seamless service.
• Collaborate with international teams to improve user adoption in Denmark.
• Stay updated on FinTech trends to offer proactive insights.
• Maintain professional attitude and strong problem-solving throughout.

Skills

Danish language

English proficiency

Customer service

Communication skills

Tools

CRM software

Payment gateways

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for roles that demand excellence, linguistic precision, and a commitment to professional growth.

Job Overview

We are currently looking for a talented professional to join a global leader in the financial technology sector for our Danish Speaking Customer Support Analyst - Fintech position in Bulgaria. This unique opportunity allows you to advance your career within the fast-paced FinTech industry while enjoying the vibrant lifestyle offered by one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Provide high-level assistance to Danish-speaking clients regarding complex financial transactions and platform inquiries.

• Ensure compliance with all FinTech industry regulatory standards while resolving account-related issues.

• Troubleshoot technical queries related to digital payment gateways and financial software functionality.

• Maintain meticulous documentation of customer interactions within our CRM to ensure seamless service delivery.

• Collaborate with international teams to optimize user experience and financial product adoption in the Danish market.

• Stay updated on emerging FinTech trends to provide proactive support and value-added insights to our premium client base.

• Native or fluent Danish (spoken and written).

• Valid EU passport (mandatory).

• Strong interest in the FinTech industry and digital financial products.

• Excellent communication skills and a customer-centric mindset, making you an ideal candidate for Danish-speaking jobs.

• Professional proficiency in English to collaborate within our multinational office environment.

• Proven ability to adapt to new technologies and fast-paced digital work environments.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Monthly Performance Bonus.

• And Much More
  Life in Bulgaria

Choosing a career in Bulgaria

Choosing a career in Bulgaria offers an exceptional work-life balance, blending rich historical culture with a modern, burgeoning tech scene. Bulgaria provides an affordable cost of living coupled with a vibrant social life, making it one of the most attractive locations for expats seeking high-quality Danish-speaking jobs.

Our relocation package ensures a smooth transition as you settle into your new home in Bulgaria. From stunning mountainous landscapes to a culinary scene that rivals any European capital, you will find that Bulgaria offers a sophisticated, welcoming environment perfect for your professional journey.