Dallas Multi-Unit Market Leader & Coach

Andy's Frozen Custard; Prosper (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Bonus opportunities

Advancement opportunities

Paid vacation

Job summary

Andy’s Frozen Custard is seeking a proven Multi-Unit Manager to lead the Dallas market, accountable for sales, labor, profitability and guest experience across multiple locations. This leader will spend significant time in stores, coaching General Managers, ensuring standards, and building a capable leadership bench.

The right candidate will develop talent, drive operational excellence, analyze financial and operating data, and partner with Marketing, Finance and Training to sustain growth.

Qualifications

• 7+ years of progressive leadership experience in high-volume settings.
• 3+ years of multi-unit leadership experience.
• Experience overseeing approximately 6–10+ locations.
• Experience leading and developing General Managers and other salaried leaders.
• Proven success building leadership pipelines and succession plans.
• Experience improving performance in underperforming locations.
• Responsibility for market-level sales, labor, staffing, profitability, and P&L performance.
• Experience analyzing financial and operational reports and converting data into action.

Responsibilities

• Lead and develop General Managers across the Dallas market to deliver exceptional guest experiences and strong business results.
• Build a high-performing leadership bench through coaching, development, succession planning, and internal promotion.
• Establish clear expectations and create a culture of accountability, urgency, teamwork, and continuous improvement.
• Maintain a strong presence inside the stores and actively coach leaders and teams in real time.
• Identify operational opportunities quickly and ensure action plans are developed, communicated, and followed through to completion.
• Drive consistent execution of company standards, systems, and initiatives across every location.
• Review store conditions, guest experience, staffing, productivity, and key business indicators to identify trends and opportunities.
• Own market-level performance including sales, transactions, labor, profitability, staffing, and operational execution.
• Analyze financial reports and operating data to identify trends and develop strategies to improve results.
• Partner with General Managers to improve underperforming locations and sustain high-performing stores.
• Monitor management staffing levels and proactively develop talent for future leadership needs.
• Create strong communication and alignment between store leadership, senior operations leadership, and ownership.
• Partner effectively with Marketing, Finance, Training, Maintenance, and other support functions.
• Build relationships within the local community and represent Andy’s Frozen Custard professionally.
• Solicit and respond to guest feedback to better understand the needs of customers and the communities we serve.
• Be actively working inside the market’s stores a minimum of 3–5 days per week and maintain a visible presence on store schedules.
• Model the pace, professionalism, attention to detail, and ownership mentality expected from every leader in the market.

Skills

Leadership

Coaching

Communication

Strategic planning

People development

Guest experience

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

POS systems

Job description

Andy’s Frozen Custard is seeking a proven Multi-Unit Manager to lead the Dallas market, accountable for sales, labor, profitability and guest experience across multiple locations. This leader will spend significant time in stores, coaching General Managers, ensuring standards, and building a capable leadership bench.

The right candidate will develop talent, drive operational excellence, analyze financial and operating data, and partner with Marketing, Finance and Training to sustain growth.