DISTRICT MANAGER, CASE MANAGEMENT**

AGING & IN-HOME SERVICES, INC.; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

AGING & IN-HOME SERVICES, INC. in Fort Wayne is seeking a full-time Case Management Supervisor to oversee and support a team of supervisors to ensure quality service provisions for individuals receiving waiver services. The role requires excellent communication and leadership skills, a bachelor's degree in a relevant field, and supervisory experience. The Case Management Supervisor will handle training and quality assurance activities while collaborating with district managers to enhance service delivery. Remote office work and travel are required.

Qualifications

• Bachelor's degree required in social work, sociology, or related field.
• 3+ years of supervisory experience preferred.
• Current case management supervisor experience or equivalent required.

Responsibilities

• Supervise and train case management supervisors.
• Manage quality assurance activities for compliance.
• Collaborate with other managers state-wide.

Skills

Leadership skills

Problem-solving skills

Knowledge of HIPAA compliance

Organizational skills

Communication skills

Education

Bachelor’s degree in social work or related field

Registered Nurse with experience

Tools

Standard office equipment

Job description

Supervises all activities of assigned staff, case management supervisor(s), to achieve program goals through consistent training of case management department staff and oversight of work performance to ensure quality in compliance with contract requirements. Utilize leadership and management skills to manage a team of Case Management Supervisors and support them in their roles to meet agency vision and mission. Ability to track large volumes of data and information and disseminate information to staff.

Manage case management supervisor(s) to ensure consistent application of performance standards, and contract requirements. Assist supervisor with completion of employee annual reviews, 90 day probationary reviews, and disciplinary actions in a timely manner.

Supervise & train assigned supervisor(s) in your district.

Collaborate with other District Managers throughout the State.

Assist supervisor/human resources in hiring, disciplining, and terminating staff.

Perform quality assurance activities on a regular basis for compliance with State guidelines on timeliness and accuracy, and agency standards.

Develop and implement standardized training.

Investigate client concerns/complaints according to agency procedures and resolve according to agency procedures, documents, and inform supervisor.

Work independently with little supervision and work as a member of a leadership team.

Possess, maintain, and convey to staff an accurate and thorough knowledge of all programs (including Waivers) and program requirements.

Strong problem solving skills to facilitate conversations and develop supervisors, case managers, who support waiver individuals and their families.

Transport and safeguard all job equipment and all material related to individual client files.

Enhance the well-being and inclusion of individuals currently receiving waiver services, including collaboration with a variety of local organizations and groups, including Parent and caregiver support groups, libraries, schools, and education programs, philanthropic and volunteer organizations, faith-based groups and community center, Self-Advocates of IN, ARC of IN, INSource, 211, 988, and face-to-face.

Possess, maintain, and convey to staff above average skillset on tools required to perform job tasks including specialized computer software.

Possess, maintain, and convey to staff accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies.

Collaborate with your case management supervisors to monitor, assign, and adjust caseloads.

Possess knowledge of, and review programs for compliance with all applicable guidelines, policies, standards, laws and regulations.

Develop written documents, procedure manuals, correspondence as directed by department supervisor.

Communicate with all assigned staff on daily basis and report all areas of concern/issues/incidents to department supervisor immediately.

Serve as an example of agency Standard of Excellence by communicating to assigned staff and exemplifying agency vision and goals.

Demonstrate professionalism in relationships with customers/co-workers/assigned staff/etc.; build rapport while refraining from inappropriately familiar personal relationships.

Review and attest to accuracy of payroll records, and submit for processing according to agency schedule.

Develop and maintain an accurate and thorough knowledge of hardware platforms and software applications used to communicate effectively with clients. Must be able to effectively use and train telehealth/technology implemented for virtual communication.

Other Duties and Responsibilities

Other duties as assigned.

Represent agency at community events.

Serve on external committees.

Serve on internal agency-wide committees.

Required Education and Experience

Bachelor’s degree from four-year college or university in social work, sociology, counseling, psychology, gerontology, nursing, or health and human services; or Bachelor’s degree in any field with minimum of two years full-time, direct service experience with the elderly or disabled (includes assessment, care plan development and monitoring); or a Registered Nurse with one year’s experience in human services; or a Master’s degree in a related field may be a substitute for the required experience. Must have current case management supervisor experience, or equivalent experience in a related field.

Preferred Education and Experience

Minimum of three years supervisor experience with demonstrated competency in all aspects as outlined in formal and informal Performance Evaluations.

Additional Eligibility Requirements

Must successfully complete and annually maintain Bureau of Developmental Services (BDS) Case Management Certification. Must possess and provide annually valid driver’s license and documentation of current automobile insurance at agency-specified levels. Must provide negative TB certificate, or documentation to support exemption, annually. Must comply with requirements of other facilities (hospitals, LTC facilities, etc.) related to flu or other vaccines if job duties require providing services in those facilities.

Expected Hours of Work

This is a fulltime exempt position. Agency business hours are typically Monday through Friday, 8:00am-4:30pm EST. Hours may vary depending on the agency’s needs.

Travel

Travel is primarily throughout assigned district but may include travel throughout agency’s service area during agency business hours.

Physical Demands

The individual must be able to communicate effectively with others and enable understanding by others through communication. The individual is required to sit and/or stand for long periods of time. The individual is required to transport, safeguard, and use a laptop computer and client files.

Work Environment

This job is primarily operated in a remote office environment using standard office equipment such as desktop, laptop, scanner, company cell phones, etc. This job requires visiting waiver individuals in their residences, periodic in-person meetings with assigned supervisors within assigned district, and periodic in-person meetings at agency headquarters in Fort Wayne.