Dairy Queen Assistant Manager

The Teton Group/C&H Holdings Inc.; Woods Cross (UT); On-site; USD 45,000 - 55,000; Full time

Job summary

The Teton Group/C&H Holdings Inc. is looking for an Assistant Manager in Woods Cross, Utah. This role supports the General Manager in all aspects of restaurant operations, focusing on service quality, team development, and profitability. Responsibilities include managing shifts, ensuring high standards of food safety and cleanliness, and recruiting and training team members.

The successful candidate will contribute to a positive work environment and uphold brand standards while assisting financial and inventory management tasks.

Qualifications

• Experience in restaurant operations management.
• Strong leadership skills to develop team members.
• Ability to manage financial and inventory aspects.

Responsibilities

• Oversee restaurant operations during assigned shifts.
• Ensure high food quality and cleanliness standards.
• Recruit and train hourly employees effectively.
• Support cost control and inventory management initiatives.
• Act as the General Manager in their absence.

Skills

Operational management

Guest service excellence

Team leadership

Financial management

Job description

Reports To: General Manager

Position Summary

The Assistant Manager supports the General Manager in overseeing all aspects of restaurant operations to ensure high-performance in service quality, food safety, team development, and profitability. This position may be assigned specific operational areas and will play a key leadership role in executing the restaurant’s business strategy, maintaining brand standards, and fostering a positive and productive work environment.

Key Responsibilities

Operational Management

• Supervise and manage all aspects of restaurant operations during assigned shifts.
• Maintain and enforce high standards for food quality, cleanliness, sanitation, and speed of service.
• Ensure adherence to all PRIDE systems and operational routines as part of daily operations.
• Assist in implementing and executing the restaurant's business plan as directed by the General Manager.

Guest Experience

• Ensure guest service standards are consistently met or exceeded across all areas of the restaurant.
• Promptly and professionally resolve customer concerns, escalating major issues to the General Manager as appropriate.

Staff Leadership & Development

• Recruit, train, and develop hourly employees by conducting orientations, providing ongoing coaching, and administering performance reviews.
• Foster a team culture that encourages accountability, respect, and excellence.
• Support the General Manager in building weekly team schedules to ensure adequate staffing for all shifts.

Financial & Inventory Management

• Support cost control initiatives by monitoring and managing product and labor costs.
• Accurately complete inventory counts, place orders, and oversee cash handling procedures.
• Ensure promotional materials and limitedtime offers are executed effectively at the point of sale and instore.

Communication & Reporting

• Serve as the acting manager in the absence of the General Manager.
• Communicate all key operational or personnel issues—positive or negative to the General Manager in a timely and professional manner.
• Collaborate with team leaders to support smooth shift transitions and consistent execution of restaurant objectives.

Additional Responsibilities

• Assist in driving restaurant profitability and sales through operational excellence and effective team leadership.
• Uphold all brand standards, company policies, and health and safety guidelines.
• Contribute to a work environment that promotes high employee morale, productivity, and efficiency.
• Perform additional duties as assigned by the General Manager.