Dairy Queen Assistant Manager - Orrville

BellStores; Orrville (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

BellStores is seeking a Manager for their Dairy Queen located in Orrville, OH. The role involves overseeing all aspects of restaurant operations, ensuring high-quality service and product standards.

The ideal candidate will have experience in restaurant management, preferably in a fast-paced environment. Responsibilities include staff training, inventory control, and maintaining guest satisfaction.

Qualifications

• 1-3 years of management experience in a high volume restaurant preferred.
• Excellent customer service and employee relation skills.
• Ability to lift up to 50 pounds.

Responsibilities

• Manage the entire operation of the DQ restaurant during scheduled shifts.
• Maintain Dairy Queen standards for product and service quality.
• Staff, train, and develop hourly employees.

Skills

Customer service skills

Detail-oriented

Ability to work under pressure

Team management

Education

High School diploma or equivalent

Job description

Overview

Level: Management
Job Location: OH Orrville Dairy Queen 9160 - Orrville, OH 44667
Position Type: Full-Time/Part-Time
Education Level: High School
Travel Percentage: None
Job Shift: Any
Job Category: Restaurant - Food Service

Purpose of Job: Assist the Dairy Queen DQ GRILL & CHILL Manager in executing all aspects of the restaurant operations. May be assigned specific areas to manage within the restaurant in accordance with the Manager’s overall business plan.

Reports To: Dairy Queen Store Manager

Starting Rate: Negotiable based on experience.

Responsibilities

• Manage entire operation of DQ restaurant during scheduled shifts.
• Maintain critical Dairy Queen standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the DQ Grill and Chill Manager.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problems and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control. Assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
• Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the DQ Grill and Chill Manager.
• Exercise good judgement in decision-making and reporting issues to the DQ Grill and Chill Manager.
• Perform other duties and responsibilities as requested by the DQ Grill and Chill Manager.

Accountability

• Manage the operation of restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures.
• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.
• Communicate all significant issues, both positive and negative, with the DQ Grill and Chill Manager.

Qualifications

• Pay rate is based on experience.
• One to three years of management in a high volume restaurant preferred, QSR experience strongly preferred.
• High School diploma or equivalent required.
• Qualified DQ candidates must have excellent customer service and employee relation skills.
• Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
• Must be able to perform under pressure in a high volume Dairy Queen restaurant including moving and responding quickly for long periods of time.
• Interact with the public and co-workers constantly during shifts.
• Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.