Dairy Queen Assistant Manager - Wadsworth

BellStores; Wadsworth (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Dairy Queen in Wadsworth, OH seeks a Management teammate to assist the Store Manager in running daily operations across shifts, while upholding Dairy Queen standards for quality, cleanliness and speed of service.

The role focuses on managing staff, scheduling, inventory control, and implementing promotions, with negotiable starting pay based on experience; HS diploma required and prior high-volume restaurant experience preferred.

Qualifications

• One to three years of management in a high-volume restaurant preferred.
• High School diploma or equivalent required.
• DQ candidates must have excellent customer service and employee relation skills.
• Detail oriented with the capability to oversee restaurant operations and multiple areas.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage entire operation of DQ restaurant during scheduled shifts.
• Maintain standards for product and service quality, cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the DQ Grill and Chill Manager.
• Ensure that all PRIDE systems and routines are incorporated into day-to-day operations.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints and resolve issues to maintain satisfaction.
• Complete duties such as inventory control, ordering, and cash control; help optimize profits.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees; manage scheduling.
• Prepare hourly employee schedules to meet staffing requirements.
• Exercise good judgement and report issues to the DQ Grill and Chill Manager.

Skills

Customer service

Employee relations

Staff training

Detail oriented

Problem solving

Communication

Education

High School diploma or equivalent

Job description

Job DetailsLevel: ManagementJob Location: OH Wadsworth 9023 - Wadsworth, OH 44281Position Type: Full-Time/Part-TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Restaurant - Food Service

PURPOSE OF JOB

Assist the Dairy Queen DQ GRILL & CHILL Manager in executing all aspects of the restaurant operations. May be assigned specific areas to manage within the restaurant in accordance with the Manager’s overall business plan.

REPORTS TO

Dairy Queen Store Manager

STARTING RATE

Negotiable based on experience.

ESSENTIAL FUNCTIONS

• Manage entire operation of DQ restaurant during scheduled shifts.
• Maintain critical Dairy Queen standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the DQ Grill and Chill Manager .
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control. Assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
• Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by theDQ Grill and Chill Manager.
• Expected to exercise good judgement in decision‑making and reporting issues to the DQ Grill and Chill Manager. Perform other duties and responsibilities as requested by the DQ Grill and Chill Manager.

Accountability

Manage the operation of restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency. Communicate all significant issues, both positive and negative, with DQQualificationsPay rate is based on experience. One to three years of management in a high volume restaurant preferred, QSR experience strongly preferred. High School diploma or equivalent required. Qualified DQ candidates must have excellent customer service and employee relation skills. Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment. Must be able to perform under pressure in a high volume Dairy Queen restaurant including moving and responding quickly for long periods of time. Interact with the public and co-workers constantly during shifts. Must be able to work in and out of different temperature ranges. Capability to stand for long periods of time. Ability to lift up to 50 pounds. Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness