Dairy Queen Crew Member - South Massillon

BellStores; Massillon (OH); On-site; USD 18,000 - 19,000; Full time

Job summary

D Dairy Queen Massillon is seeking entry-level team members to deliver exceptional customer service in a fast-paced environment. You will greet fans, help with menu choices, and ensure a clean, inviting area while following health and safety standards.

We value positivity, accountability, and ownership in your daily tasks, with opportunities to grow within the team as you create smiles and stories for our fans.

Qualifications

• Entry-level role; high school diploma required.
• Positive, energetic individuals with focus on customer service.
• Ability to stand for shifts and lift up to 50 pounds.

Responsibilities

• Be an ambassador of the Dairy Queen brand and maintain professional performance.
• Greet and welcome fans to Dairy Queen, helping with menu navigation.
• Assist fans with product ingredients questions and menu choices.
• Deliver fan-first service with timely, high-quality interactions.
• Address fan concerns calmly and follow service recovery standards.
• Be a cooperative team player with management and colleagues.
• Prepare treat products following health and safety standards.
• Create and maintain a positive, safe, clean, inviting environment.
• Exhibit genuine passion for excellence at all times.
• Perform other duties as assigned by management.

Skills

Customer service

Positive attitude

Communication

Team player

Education

High School Diploma

Job description

Job DetailsLevel: EntryJob Location: OH Massillon 9161 - Massillon, OH 44646Position Type: Dairy Queen Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $13.25 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Restaurant - Food Service

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen ® brand and deliver exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen DQ brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Assist fans with menu navigation and product ingredient questions
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
• Prepare treat products following restaurant, health, and safety standards and procedures
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Communicate positively with fans and co-workers constantly during shifts
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Practice established food handling procedures and meet any local health regulations
• Exhibit good manners, proper personal hygiene and promptness
• Have fun and maintain a positive attitude at all times!

Qualifications:

• Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in Dairy Queen customer service area.
• Must be able to perform under pressure in a high volume DQ restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Must be able to work in and out of different temperature ranges.
• Handling food/drinks/treats and food/drink/treat products constantly.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Interact with the public and co-workers constantly during shifts.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.