Dairy Queen Assistant Manager

The Teton Group/C&H Holdings Inc.; Burley (ID); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading restaurant management company in Burley, Idaho, is seeking an Assistant Manager to oversee restaurant operations. This role requires strong leadership skills to manage shifts, ensure high food quality and service standards, and maintain financial and inventory management. The ideal candidate will have experience in hospitality management and a commitment to fostering a positive work environment. Join us to support our mission of operational excellence and team development.

Qualifications

• Experience in restaurant or hospitality management.
• Strong communication and leadership skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Supervise restaurant operations during assigned shifts.
• Ensure high food quality and sanitation standards.
• Recruit and develop hourly employees.
• Support cost control initiatives and manage inventory.
• Foster a positive work environment and team culture.

Skills

Operational management

Customer service

Team leadership

Financial management

Communication skills

Job description

Overview

Reports To: General Manager

Position Summary: The Assistant Manager supports the General Manager in overseeing all aspects of restaurant operations to ensure high-performance in service quality, food safety, team development, and profitability. This position may be assigned specific operational areas and will play a key leadership role in executing the restaurant’s business strategy, maintaining brand standards, and fostering a positive and productive work environment.

Key Responsibilities

• Operational Management: Supervise and manage all aspects of restaurant operations during assigned shifts.
• Maintain and enforce high standards for food quality, cleanliness, sanitation, and speed of service.
• Ensure adherence to all PRIDE systems and operational routines as part of daily operations.
• Assist in implementing and executing the restaurant's business plan as directed by the General Manager.

• Guest Experience: Ensure guest service standards are consistently met or exceeded across all areas of the restaurant.
• Promptly and professionally resolve customer concerns, escalating major issues to the General Manager as appropriate.

• Staff Leadership & Development: Recruit, train, and develop hourly employees by conducting orientations, providing ongoing coaching, and administering performance reviews.
• Foster a team culture that encourages accountability, respect, and excellence.
• Support the General Manager in building weekly team schedules to ensure adequate staffing for all shifts.

• Financial & Inventory Management: Support cost control initiatives by monitoring and managing product and labor costs.
• Accurately complete inventory counts, place orders, and oversee cash handling procedures.
• Ensure promotional materials and limitedtime offers are executed effectively at the point of sale and instore.

• Communication & Reporting: Serve as the acting manager in the absence of the General Manager.
• Communicate all key operational or personnel issues—positive or negative—to the General Manager in a timely and professional manner.
• Collaborate with team leaders to support smooth shift transitions and consistent execution of restaurant objectives.

Additional Responsibilities

• Assist in driving restaurant profitability and sales through operational excellence and effective team leadership.
• Uphold all brand standards, company policies, and health and safety guidelines.
• Contribute to a work environment that promotes high employee morale, productivity, and efficiency.
• Perform additional duties as assigned by the General Manager.