Dairy Queen Assistant Manager

Refuel, Inc.; Monroe (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay raise

Daily pay access

Gas discounts

Free drinks & food discounts

401K

Referral bonuses

Job summary

Refuel Operating Company, LLC is seeking an Dairy Queen Assistant Manager to help oversee daily restaurant operations and support the General Manager in delivering a high-quality guest experience.

The role involves staffing, training, and maintaining standards while driving team performance. Candidates should have prior supervisory experience in quick service and be able to work flexible hours including evenings and weekends.

Qualifications

• Previous supervisory or management experience in quick service restaurant or food service.
• Strong leadership and organizational skills.
• Excellent customer service and problem-solving abilities.
• Ability to train and develop staff and shift leads.
• Comfort with cash handling and basic financial reporting.

Responsibilities

• Assist the General Manager with daily operations and shift coverage.
• Supervise, train, and develop team members and shift leads.
• Ensure exceptional customer service and resolve escalated guest concerns.
• Support hiring, onboarding, and scheduling processes.
• Monitor labor, food costs, and inventory levels.
• Ensure compliance with company policies, food safety, and health regulations.
• Assist with cash handling, deposits, and financial reporting.
• Maintain cleanliness, food quality, and brand standards.
• Help implement operational goals and improve store performance.
• Step in as acting manager when the General Manager is not present.

Skills

Leadership

Customer service

Communication

Time management

Teamwork

Adaptability

Job description

Job Title: Dairy Queen Assistant Manager

Reports To: Manager

FLSA Status: Non-Exempt Hourly

Role Type: Full-time or Part-time

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The Dairy Queen Assistant Manager helps oversee daily restaurant operations, supports the General Manager, and ensures the team delivers a high-quality guest experience. This role assists with staffing, training, and operational standards while helping drive team performance and efficiency.

Company Perks: Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities:

• Assist the General Manager with daily operations and shift coverage
• Supervise, train, and develop team members and shift leads
• Ensure exceptional customer service and resolve escalated guest concerns
• Support hiring, onboarding, and scheduling processes
• Monitor labor, food costs, and inventory levels
• Ensure compliance with company policies, food safety, and health regulations
• Assist with cash handling, deposits, and financial reporting
• Maintain cleanliness, food quality, and brand standards
• Help implement operational goals and improve store performance
• Step in as acting manager when the General Manager is not present

Knowledge, Skills, and Abilities:

An ideal candidate will have experience with or understanding of:

• Basic understanding of food safety and sanitation.
• Good customer service and communication skills.
• Ability to learn and follow company procedures.
• Ability to work efficiently in a fast-paced environment.
• Strong time management and organizational skills.
• Team-oriented with a positive, professional attitude.
• Ability to handle multiple tasks and adapt to changing priorities.

Education and Experience:

An ideal candidate will have the following education and experience:

• Previous supervisory or management experience in quick service restaurant or food service
• Strong leadership, organization, and problem-solving skills

Working environment and physical requirements:

• Must be 18 years of age or older
• Must be able to stand during the entire work shift.
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
• Must be able to lift 50 lbs.
• Must be able to tolerate gas fumes and cleaning products.
• Must be able to climb a ladder to clean windows.

Travel: Must be able to travel up to 10%

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any informationbased on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be

required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.