Dairy Manager

Sprouts Farmers Market, Inc.; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading retailer as a Dairy Manager, overseeing the Dairy Department to enhance customer service and maximize sales. This role involves managing staff, inventory control, and ensuring product quality while creating a positive shopping experience. Ideal candidates will have retail experience and strong leadership skills.

Qualifications

• Minimum of 2 years' retail grocery experience.
• Ability to work flexible hours including nights and weekends.
• Knowledge of inventory control and financial goals.

Responsibilities

• Manage activities of the Dairy Department to maximize sales.
• Oversee staff and ensure high standards of customer service.
• Control inventory and manage product freshness.

Skills

Communication

Customer Service

Team Leadership

Tools

Pallet jacks

Knives

Scales

Job description

Overview

Does overseeing one of the most visited departments in our stores sound exciting? Does managing a “store within a store” sound like its right up your alley? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy choices in one of the fastest growing retailers is up your alley – then we need YOU to join our winning team at Sprouts Farmers Market as the Dairy Manager!

Overview of Responsibilities

The Dairy Manager manages activities and functions of the Dairy Department to achieve and maximize sales and profits.

• Give direction to clerks in the department while overseeing presentation and sanitation standards of the Dairy Department, on the sales floor and in the backroom cooler.
• Process/stock products according to Sprouts dairy standards.
• Deliver outstanding customer service.
• Provide overall direction, coordination, and evaluation of the department.
• Control inventory to recommended stock levels using proper ordering techniques to maximize sales and minimize stock loss.
• Ensure proper rotation of products to maintain freshness; remove out-of-code items.
• Manage price changes within the department.
• Engage and evaluate team members through coaching, feedback, and development discussions; make recommendations on merit increases via the bi-annual performance review process.

• Attend and participate in in-store meetings.
• Recruit, hire, and collaborate with the Store Manager on promotion/transfer decisions.
• Exercise independent judgment to address Team Member concerns.
• Take and document corrective actions when needed, including collaboration with HR, involving coaching, counseling, discipline, suspension, or termination.
• Create and adjust schedules and staffing levels to ensure maximum productivity and efficiency.
• Communicate standards, expectations, policy changes, and product knowledge to team members.
• Lead a team to deliver high-quality products, excellent service, and a great customer experience.

Qualifications

To qualify as a Dairy Manager at Sprouts Farmers Market, candidates must:

• Be at least 18 years old with a minimum of 2 years' retail grocery experience.
• Have good communication skills; capable of giving and receiving directions in a team environment.
• Be able to work a flexible schedule including nights, weekends, and holidays.
• Possess knowledge of personnel reports, margin reports, weekly sales, and financial goals.
• Display outgoing, friendly behavior and a positive attitude towards team members and customers.
• Be able to answer phones and take special orders.
• Perform general housekeeping and sanitation in the department.
• Operate knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks as needed, with accurate weighing and labeling skills.
• Stand for up to 3 hours continuously, with ability to transfer trays up to 5 lbs., and handle items up to 40 lbs. for up to 10 hours without mechanical assistance.
• Adhere to safety, health, and Weights and Measures regulations and maintain a Food Handlers permit.

This revision improves clarity, consistency, and removes redundancies while maintaining the original content and intent.