Dairy Lead

Giant Eagle, Inc.; Streetsboro (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Giant Eagle, Inc. in Ohio seeks a Dairy Lead to direct the dairy department team, manage perishable and non-perishable orders, and implement merchandising initiatives to drive growth and profits. You will support the Grocery Manager and cultivate a culture of teamwork and customer focus.

The role emphasizes leadership, process improvement, and adherence to safety policies, with opportunities to mentor staff and contribute to store performance.

Qualifications

• 3–5 years of experience in grocery/dairy or related field is preferred.
• Demonstrated leadership and ability to direct and motivate Team Members.
• Ability to manage merchandising initiatives and drive store metrics.

Responsibilities

• Develop and implement merchandising plans to meet department financial objectives.
• Control costs and improve profitability through optimized operations.
• Direct, oversee and evaluate training to reduce turnover and improve efficiency.
• Maintain a safe, clean environment in compliance with OSHA requirements.
• Coordinate with other departments to support marketing plans and store goals.
• Analyze customer satisfaction data and surveys to identify improvement areas.
• Maintain accurate department records and inventories to support reporting.
• Ensure processes meet out-of-stock reduction targets and service standards.
• Promote employee development and succession through programs.
• Understand and adhere to the Collective Bargaining Agreement.
• Support a culture of safety focusing on food, team member, and customer safety.
• Apply effective suggestive selling techniques to drive sales.
• Maintain high integrity in every customer interaction to deliver exemplary service.
• Encourage diversity, inclusion, and respect for all stakeholders.
• Manage inventories and ordering to meet customer demand and maximize profits.
• Document inventory and work processes to calculate gross monthly profit per company policy.

Skills

Team leadership

Team player

People development

Education

High school diploma or equivalent

Job description

Job Summary

Dairy Leads provide leadership in the dairy department by directing and managing Team Members, ordering perishable and non-perishable products and supplies and implementing merchandising initiatives to stimulate the growth of the business while meeting customer requirements and maximizing profits. The Dairy Lead also assists the Grocery Manager in supervising all Team Members in the dairy department. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

Experience Required: 3 to 5 years

Experience Desired: Prior experience in grocery/dairy or related field

Education Desired: High school diploma or equivalent

Lifting Requirement: Up to 50 pounds

Job Responsibilities

• Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the department.
• Control department costs by monitoring and improving operations to increase profitability.
• Direct, oversee and evaluate training provided by a trainer to department employees in order to reduce turnover, promote efficiency and control labor costs.
• Maintain a safe and clean environment to ensure health and OSHA requirements are met.
• Develop and maintain communication processes with other departments in order to develop marketing plans that help meet the financial objectives of the store.
• Analyze the Customer Satisfaction Index and Team Member Point of View Survey to identify areas needing improvement and develop processes and/or procedures to address the issues.
• Maintain accurate department records to ensure documentation of activities is available.
• Ensure that proper procedures are being followed so that the store meets out of stock percentage goals.
• Promote continuous development of employees and identify candidates for the Team Leader Development Program.
• Understand and adhere to the Collective Bargaining Agreement.
• Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
• Actively demonstrate appropriate suggestive selling techniques.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment that embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.
• Manage inventories by tracking weekly reports and ordering raw materials and supplies to meet customer requirements and maximize profits.
• Prepare, maintain and track records concerning inventory and work processes to calculate gross monthly profit according to company policy.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.