Grocery Lead

Giant Eagle, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Grocery Lead in Pittsburgh to keep teams on track and deliver exceptional guest service. You will manage department records, processes, and standards while supporting an environment that enables peers to succeed.

The role requires 6 months to 1 year of retail experience, potential for non-union leadership, and a commitment to safety and team development within a dynamic grocery setting.

Qualifications

• Experience: 6 months–1 year; desire to become a Non-union Team Leader; retail work experience or Store Leader recommendation.
• Experience: grocery/dairy or related field desired; retail leadership or supervisory experience; product knowledge for department; performance/discipline record.
• Education: High school diploma or equivalent.
• Certification/licensing: varies by department.
• Lifting: up to 50 pounds.
• Age: at least 18.

Responsibilities

• Lead the team by example to deliver unparalleled guest service.
• Understand guest service initiatives and measurement tools (voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries and orders.
• Schedule team members and delegate work assignments.
• Provide coaching and feedback to team members.
• Oversee and evaluate training for team members.
• Attend and conduct daily team huddles.
• Write department orders and monitor stocking/receiving.
• Develop and implement merchandising plans following company guidelines.
• Build store product assortment and manage inventories.
• Reduce out-of-stocks and participate in physical inventories.
• Use tools to reduce shrink and ensure audits are passed.
• Adhere to safety guidelines and the collective bargaining agreement.
• Promote diversity, inclusion, and respect within the team.

Skills

Customer service

Team leadership

Retail knowledge

Scheduling

Education

High school diploma

Job description

Job Summary
Grocery Leads are key players in keeping their teams on track and providing unparalleled guest service. They are the ones who stay on top of department records, processes, standards and methods. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Summary
Grocery Leads are key players in keeping their teams on track and providing unparalleled guest service. They are the ones who stay on top of department records, processes, standards and methods. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

• Experience Required: 6 months to 1 year; Desire to become a Non-union Team Leader required; Retail work experience or Store Leader recommendation
• Experience Desired: Prior experience in grocery/dairy or related field; Retail leadership or supervisory experience; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record
• Education Desired: High school diploma or equivalent
• Certification or Licensing Required: Varies by department
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Understand all guest service initiatives and measurement tools (i. e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment.
• Track and reduce out of stocks and participate in taking of physical inventories.
• Utilize all available tools to help reduce and eliminate shrink.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Be willing and able to back up other grocery lead positions.
• Must be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

About Us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.