Frozen Food Lead

Giant Eagle, Inc.; Massillon (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Giant Eagle, Inc. seeks a Frozen Food Lead to steer the frozen department, supervise Team Members, manage inventories, and execute merchandising initiatives to drive growth and profitability while meeting customer needs.

You should be a team player, eager to grow in leadership, and able to inspire others. The role emphasizes safety, cross-department collaboration, and delivering outstanding customer service.

Qualifications

• 3–5 years of relevant experience.
• Customer service experience desirable.
• Knowledge of Market District operations.
• Ability to read and interpret Profit and Loss statements.

Responsibilities

• Prepare, maintain and track inventories to calculate gross monthly profit.
• Develop and implement merchandising plans to meet financial objectives.
• Control costs by monitoring operations to increase profitability.
• Oversee training to reduce turnover and control labor costs.
• Maintain a safe, clean environment in line with OSHA requirements.
• Coordinate with other departments to support marketing plans.
• Analyze satisfaction surveys to identify improvements and implement changes.
• Maintain accurate department records documenting activities.
• Ensure procedures meet out-of-stock reduction goals.
• Promote development of Team Members and succession planning.
• Understand and adhere to the Collective Bargaining Agreement.
• Support a culture of safety for food, team member and customer safety.
• Deliver service with integrity and aim for unparalleled customer experience.
• Encourage diversity, inclusion and respect for all stakeholders.

Skills

Leadership

Team management

Customer service

P&L reading

Education

High school diploma or equivalent

Job description

Job Summary

Frozen Food Leads provide leadership in the frozen food department by directing and managing Team Members, ordering perishable and non-perishable products and supplies and implementing merchandising initiatives to stimulate the growth of the business while meeting customer requirements and maximizing profits. This role also supervises all Team Members in the frozen food department. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

Experience Required: 3 to 5 years

Experience Desired: Prior Experience in the field; Customer Service Experience; Knowledge of Market District operational procedures; Ability to read and interpret Profit and Loss statement

Education Desired: High school diploma or equivalent

Lifting Requirement: Up to 50 pounds

Job Responsibilities

• Prepare, maintain and track records concerning inventories and work processes to calculate gross monthly profit according to company policy.
• Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the department.
• Control department costs by monitoring and improving operations to increase profitability.
• Direct, oversee and evaluate training provided by a trainer to department Team Members in order to reduce turnover, promote efficiency and control labor costs.
• Maintain a safe and clean environment to ensure health and OSHA requirements are met.
• Develop and maintain communication processes with other departments in order to develop marketing plans that help to meet the financial objectives of the store.
• Analyze the Customer Satisfaction Index and Team Member Point of View Survey to identify areas needing improvement and develop processes and/or procedures to address those issues.
• Maintain accurate department records to ensure documentation of activities is available.
• Ensure that proper procedures are being followed so that the store meets out-of-stock percentage goals.
• Promote the continuous development of Team Members and identify candidates for the Team Leader Development Program.
• Understand and adhere to the Collective Bargaining Agreement.
• Actively support a culture of safety that includes, but is not limited to, food safety, Team Member safety and customer safety.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment that embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.
• Manage inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements and maximize profits.
• Schedule Team Members and delegate work assignments in accordance with the Collective Bargaining Agreement when applicable, effectively utilizing Team Members and supplies to maximize the store's profits.

About Us

At Giant Eagle, we believe in nourishing life's moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us - because you matter.