Dairy/Frozen Manager

HANSENS IGA INC; West Salem (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Hansen’s IGA Market is seeking a Dairy/Frozen Manager to lead the department, supervise associates and ensure top-tier guest service. You will manage stock, rotate products, create engaging displays, and uphold safety standards while collaborating with the Store Manager on staffing and department needs.

The role requires strong leadership, experience in grocery operations, and the ability to work in a cold environment. A customer‑focused approach and effective coaching are essential.

Qualifications

• Prior grocery experience and leadership experience required.
• Ability to lead, coach, and develop a team.
• Knowledge of health, sanitation, and safety regulations.
• Ability to work in a cold environment.
• Strong communication and time management skills.

Responsibilities

• Oversee all Dairy/Frozen Department operations.
• Maintain stock levels and product rotation.
• Train and supervise department associates.
• Create department displays and end caps.
• Ensure cleanliness and safety compliance.
• Communicate with Store Manager on needs.

Skills

Leadership experience

Grocery operations

People management

Customer service

Tools

Microsoft Office

Job description

Job DescriptionThe Dairy/Frozen Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. As a part of the Hansen’s IGA Market leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.Duties & ResponsibilitiesServe customers in the Dairy/Frozen Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their businessProvide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaintsManage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniquesEnsure that the Dairy/Frozen Department is always fully stocked with the best quality productsMaintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organizedActively work new product offerings onto shelves, while removing discontinued productsMaintain product tags to ensure products have the correct source of supply for orderingOrder inventory based on reports (shrink, overage, expired, etc.)Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedbackAssist with unloading daily deliveriesAssist with maintaining back coolers, including taking cold temperatures at designated timesCreate attractive Dairy/Frozen Department displays and end caps based on specific sales for the weekCommunicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as neededParticipate in additional training and leadership activities as directedOperate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacksMaintain a clean and safe work environment by adhering to safety/sanitation regulations and proceduresAssist with all other Dairy/Frozen Department duties as neededRequired QualificationsMust be a minimum of 18 years of age due to required operation of Dairy/Frozen equipmentPrior grocery experience as well as leadership experience is requiredAbility to work in a colder environmentAbility to successfully lead, coach, train, develop and motivate a teamAbility to provide clear direction and delegate responsibilities to a team after determining department needsStrong knowledge of local and state health, sanitation and safety regulationsAbility to quickly adapt to changing conditions, priorities and circumstancesAbility to maintain composure, meet deadlines and work effectively under pressureAbility to work effectively in a fast-paced environmentExcellent communication, organizational and planning skillsAbility to make independent decisions regarding department needs and prioritiesStrong verbal and written communication skillsStrong sense of urgency, time management, prioritization and multitasking skillsStrong sense of team – ability to anticipate the needs of the teamStrong computer skills, working knowledge in Microsoft Office product suiteExcellent attention to detailExcellent problem-solving and conflict resolution skillsExceptional customer service skillsAbility to accommodate a fluctuating schedule, including evening, weekend and holiday shiftsAbility to stand, walk, lift, bend, push/pull for extended periods of timeAbility to lift up to 50 pounds