Dairy/Frozen Manager

Hansen's IGA Market; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Hansens IGA Market seeks a Dairy/Frozen Manager to lead a fast-paced department, ensure top customer service, and drive department performance. You will coach associates, manage inventory, and maintain product quality and displays while upholding safety and sanitation standards.

The role requires grocery leadership experience, strong communication, the ability to work in a colder environment, and the capacity to lift up to 50 pounds.

Qualifications

• Prior grocery leadership experience is required.
• Ability to lead, coach, train and motivate a team.
• Excellent customer service and communication skills.
• Ability to work in a colder environment and lift up to 50 pounds.

Responsibilities

• Serve customers in the Dairy/Frozen Department with best-in-class service.
• Manage all areas of the Dairy/Frozen Department and lead by example.
• Keep department fully stocked with quality products and organized.
• Maintain department safety, sanitation and cleanliness standards.
• Oversee inventory, tags, ordering and product rotation.
• Train and coach associates; conduct 1:1 meetings and provide feedback.
• Assist with unloading deliveries and maintaining back coolers.
• Create appealing displays and end caps for weekly promotions.
• Communicate with Store Manager about department needs and concerns.

Skills

Grocery leadership

Team coaching

Customer service

Sales & promotions

Leadership presence

Communication

Problem solving

Time management

Safety compliance

Adaptability

Training & development

Tools

Microsoft Office

Job description

The Dairy/Frozen Manager will be responsible for modeling and promoting Hansens IGA Market culture by consistently providing best in class service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. As a part of the Hansens IGA Market leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties & Responsibilities

• Serve customers in the Dairy/Frozen Department while modeling Hansens IGA Market culture and providing best in class customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques
• Ensure that the Dairy/Frozen Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
• Actively work new product offerings onto shelves, while removing discontinued products
• Maintain product tags to ensure products have the correct source of supply for ordering
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Assist with maintaining back coolers, including taking cold temperatures at designated times
• Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week
• Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Dairy/Frozen Department duties as needed

Qualifications

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment
• Prior grocery experience as well as leadership experience is required
• Ability to work in a colder environment
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds