Dairy Department Leader & Customer Experience Champion

The Kroger Co.; Salem (IN); On-site; USD 36,000 - 60,000; Full time

Job summary

The Kroger Co. is seeking a department leader to create an outstanding customer experience in the Dairy department. You will supervise associates, set performance goals, manage scheduling, and ensure safe, clean store operations.

You will train staff, implement promotions, monitor budgets, and communicate effectively with customers and team members. The role requires adherence to safety standards and strong teamwork in a fast-paced environment.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• High school education or equivalent preferred.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions.
• Inform customers of dairy specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, maintain awareness; note any discrepancies.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

18+

Stress management

Communication skills

Basic math

Education

High school education or equivalent

Job description

The Kroger Co. is seeking a department leader to create an outstanding customer experience in the Dairy department. You will supervise associates, set performance goals, manage scheduling, and ensure safe, clean store operations.

You will train staff, implement promotions, monitor budgets, and communicate effectively with customers and team members. The role requires adherence to safety standards and strong teamwork in a fast-paced environment.