Dairy Customer Experience Specialist

Kroger Family of Companies; Rio Rancho (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Rio Rancho, NM is hiring for a Dairy/Customer Service role focused on delivering outstanding service and maintaining a clean, safe store environment. You will assist customers, answer questions about dairy products, suggest items, and help operate the department to meet sales goals.

The role emphasizes food safety, teamwork, and excellent communication in a fast-paced setting, with a commitment to Kroger's Customer 1st strategy and core values.

Qualifications

• Retail experience.
• Second language (speaking, reading and/or writing).
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain knowledge of dairy products and respond to questions, making product suggestions.
• Offer samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh dairy products ordered.
• Recommend dairy items to meet customer needs.
• Check product quality and review sell-by dates; take action as needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain proper temperatures.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents and safety risks or illegal activity.
• Work cooperatively in a fast-paced environment and manage conflicts calmly.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support for minors, individuals with special needs, and older adults.
• Perform essential functions of the position with or without accommodation.

Skills

Retail experience

Second language

Stress handling

Effective communication

Basic math

Job description

Kroger Family of Companies in Rio Rancho, NM is hiring for a Dairy/Customer Service role focused on delivering outstanding service and maintaining a clean, safe store environment. You will assist customers, answer questions about dairy products, suggest items, and help operate the department to meet sales goals.

The role emphasizes food safety, teamwork, and excellent communication in a fast-paced setting, with a commitment to Kroger's Customer 1st strategy and core values.