Dairy/Clerk

Kroger; Woods Cross (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is hiring to join our team in Utah. This role focuses on creating an outstanding customer experience through service excellence and a safe, clean environment.

You will assist the department manager in reaching sales goals, maintain quality standards, and help customers with questions about dairy products and other store items. The position emphasizes product knowledge, sample offerings, and proactive communication.

Qualifications

• Retail experience is preferred.
• Second language (speaking, reading and/or writing) is advantageous.
• Strong communication skills for customer service.
• Basic math skills for counting, addition and subtraction.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals for the department.
• Monitor all established quality assurance standards.
• Promote trust and respect among associates.
• Answer questions regarding products and respond to customer inquiries.
• Gain knowledge of products and make suggestions to customers.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials and availability.
• Provide customers with fresh products that they order.
• Recommend dairy items to ensure customers get what they want.
• Check product quality for freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and logs are maintained.
• Reinforce safety programs and identify unsafe conditions.
• Perform preventive maintenance and notify about repairs.
• Notify management of customer or employee accidents.
• Report all safety risks or illegal activity (robbery/theft).
• Work cooperatively in high paced and stressful environments.
• Manage conflict in a respectful manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Retail experience

Second language

Effective communication skills

Knowledge of basic math

Job description

Position Summary:

• Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)