Dairy/Clerk

Kroger; Santa Monica (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger in Santa Monica is hiring for a customer service-focused role in our dairy department. You will help customers, keep the department clean, and support the manager in achieving sales and quality goals.

You will learn product details, offer samples, inform about specials, maintain temperatures and safety, and communicate effectively with colleagues and customers to ensure a welcoming shopping experience.

Qualifications

• Retail experience in a grocery or retail setting.
• Must have strong communication skills and basic math ability.
• Second language proficiency is preferred.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in achieving sales and profit goals.
• Embrace the Customer 1 st strategy and core company values.
• Answer customer questions about products in the department and store.
• Gain knowledge of products and suggest items to customers.
• Offer product samples to help customers discover new items or products.
• Inform customers of dairy specials.
• Provide fresh products as ordered.
• Recommend dairy items to ensure customer needs are met.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain temperatures.
• Reinforce safety programs and identify unsafe conditions.
• Practice preventive maintenance and report needed repairs.
• Notify management of accidents or safety risks.
• Report all safety risks, theft or fraud.
• Ability to work in a high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Retail experience
• Second language (speaking, reading and/or writing)

Skills

Retail experience

Second language

Stress management

Communication skills

Math skills

Job description

Position Summary:

• Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.


• Promote trust and respect among associates.


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.


• Offer product samples to help customers discover new items or products they inquire about.


• Inform customers of dairy specials.


• Provide customers with fresh products that they have ordered.


• Recommend dairy items to customers to ensure they get the products they want and need.


• Check product quality to ensure freshness. Review \"sell by\" dates and take appropriate action.


• Label, stock and inventory department merchandise.


• Report product ordering/shipping discrepancies to the department manager.


• Display a positive attitude.


• Stay current with present, future, seasonal and special ads.


• Adhere to all food safety regulations and guidelines.


• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.


• Notify management of customer or employee accidents.


• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.


• Must be able to perform the essential functions of this position with or without reasonable accommodation.


• Retail experience


• Second language (speaking, reading and/or writing)


• Ability to handle stressful situations


• Effective communication skills


• Knowledge of basic math (counting, addition, and subtraction)