Dairy/Clerk

Kroger; Frankfort (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking a customer-focused team member to enhance the shopping experience. Duties include providing outstanding service, answering product questions, and maintaining a clean, welcoming department environment.

The role supports the department manager in hitting sales and profit targets while ensuring safety and quality standards are met. Candidates should have retail experience, strong communication, and the ability to stay calm under pressure.

Qualifications

• Retail experience required.
• Second language skills (speaking, reading and/or writing) recommended.
• Effective communication is essential for customer interactions.
• Strong customer service orientation and willingness to help.
• Ability to handle stressful situations with composure.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Maintain a clean and safe environment to encourage repeat customers.
• Assist department manager in achieving sales and profit goals and uphold QA standards.
• Answer questions about products and offer recommendations to customers.
• Stock, label and organize department merchandise and monitor inventory.
• Report discrepancies in product ordering or shipping to management.

Skills

Retail experience

Second language

Effective communication

Customer service oriented

Problem solving

Job description

Position Summary:

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
• Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications:

• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)