Dairy/Clerk

Kroger; United States; Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Kroger is seeking a customer-oriented associate to create an outstanding shopping experience in our dairy department. You will help customers, maintain a safe, clean store, and support the department manager in achieving sales and quality goals.

You should know products, offer samples, remind shoppers of specials, monitor freshness, label and stock, and assist with safety, training and cooperation in a fast-paced environment.

Formación

• Retail experience preferred.
• Second language abilities are a plus.
• Strong verbal and written communication skills are essential.
• Basic math (counting, addition, subtraction) required.
• Ability to stay calm under pressure in a fast-paced retail environment.

Responsabilidades

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals and monitor quality standards.
• Encourage associates to deliver excellent customer service and uphold the Customer 1st strategy.
• Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Conocimientos

Retail experience

Second language

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Descripción del empleo

Position Summary:

• Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)