DAIRY/CLERK

Kroger Family of Companies; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Family of Companies in Houston, TX is seeking a Customer Service Associate to create an outstanding in-store experience. You will assist customers, answer questions and maintain a safe, clean environment in the department.

You will support the department manager in achieving sales goals, adhere to food safety standards, and promote the company’s Customer 1st strategy with a friendly, helpful attitude.

Qualifications

• Retail experience is preferred.
• Second language skills (speaking, reading and/or writing) preferred.
• Ability to handle stressful situations effectively.
• Excellent communication skills with customers and colleagues.
• Knowledge of basic math for transactions and counting.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and respond to questions with helpful suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials and promotions.
• Provide customers with fresh products ordered or requested.
• Recommend dairy items to meet customer needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay current with ads and promotions.
• Adhere to food safety regulations and temperature controls.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents or safety risks.
• Report any illegal activity when observed.
• Work cooperatively in a fast-paced environment.
• Manage conflicts calmly and professionally.
• Uphold honesty and integrity in handling customer and business information.
• Follow directions and seek help to resolve issues.
• Assist and support customers, including minors and individuals with special needs.
• Perform essential job functions with or without reasonable accommodation.

Skills

Retail experience

Second language

Handle stressful situations

Effective communication

Basic math

Job description

Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.


• Offer product samples to help customers discover new items or products they inquire about.


• Inform customers of dairy specials.


• Provide customers with fresh products that they have ordered.


• Recommend dairy items to customers to ensure they get the products they want and need.


• Check product quality to ensure freshness. Review \"sell by\" dates and take appropriate action.


• Label, stock and inventory department merchandise.


• Report product ordering/shipping discrepancies to the department manager.


• Display a positive attitude.


• Stay current with present, future, seasonal and special ads.


• Adhere to all food safety regulations and guidelines.


• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.


• Notify management of customer or employee accidents.


• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.


• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Retail experience


• Second language (speaking, reading and/or writing)


• Ability to handle stressful situations


• Effective communication skills


• Knowledge of basic math (counting, addition, and subtraction)