DAIRY/CLERK

Kroger Family of Companies; Frankfort (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies seeks a Dairy Department Associate to create an outstanding customer experience in a fast-paced store environment.

You will assist the department manager in hitting sales and profit goals, maintain product freshness, and respond to customer questions with accurate product knowledge.

Commitment to food safety, proper temperatures, labeling, and friendly service will be valued as part of our team.

Qualifications

• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Promote trust and respect among associates.
• Create an environment that welcomes customers and answers questions about products.
• Gain knowledge of department products and suggest items.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh dairy products.
• Recommend dairy items to meet customer needs.
• Check product quality and sell-by dates; take appropriate action.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Maintain a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers; maintain logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Work cooperatively in high-paced environments.
• Manage conflicts calmly and cooperatively.
• Maintain honesty and integrity in all information.
• Follow directions and seek help as needed.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Retail experience

Bilingual

Stress management

Communication skills

Math basics

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review \"sell by\" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)