Dacotah Dining Supervisor

Jackpot-Junction-Casino-Hotel; Morton (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Dacotah Dining at Jackpot Junction Casino Hotel in Minnesota seeks an experienced supervisor to lead daily dining room operations, ensure consistent quality, and coach a diverse team to deliver exceptional guest service.

You will schedule stations, hire, train, and discipline staff as needed, manage payroll, cash handling, and inventory, address guest and team concerns promptly, and uphold department policies while maintaining a positive morale and professional standard across shifts.

Qualifications

• Prior food and beverage experience required.
• Prior supervisory experience required.
• ServSafe certification preferred.

Responsibilities

• Directly supervise and coordinate activities of Dacotah Dining staff to ensure quality products and service.
• Supervise daily department operations and assume managerial duties in managers' absence.
• Schedule and assign stations to department staff; hire, train, review and discipline staff as required.
• Maintain payroll, personnel, cash handling and sales records; assist with inventory control.
• Address guest and team member concerns promptly and professionally; uphold policies.
• Maintain knowledge of service procedures, Micros operations and seating chart; promote morale.

Skills

Supervisory experience

Customer service

POS systems

Staff scheduling

Leadership

Communication

Tools

Micros POS

Job description

ESSENTIAL JOB FUNCTIONSDirectly supervise and coordinate activities of Dacotah Dining staff to ensure the delivery of quality products and service.Supervise daily department operations.Assume managerial duties and responsibilities in department managers absence.Work opposite shift of Dacotah Dining Manager as needed.Schedule and assign stations to department staff.Hire, train, review and discipline department staff as required.Maintain and enforce department policies and procedures.Promptly address all guest and team member concerns in a respectful and professional manner.Maintain current knowledge of service procedures, menus, Micros operations and seating chart.Maintain accurate payroll, personnel, cash handling and sales records.Assist with inventory control as needed.Alert department manager of any inventory shortages.Evaluate and adjust staff levels according to business needs.Promote a high level of morale, productivity and efficiency.Perform various lobby and dining area functions as needed.Perform other duties and responsibilities as assigned.EXPERIENCE & QUALIFICATIONSPrior food and beverage experience required.Prior supervisory experience required.ServSafe certification preferred.SKILLS, KNOWLEDGE & ATTRIBUTESStrong interpersonal and communication skills.Strong problem-solving and decision-making skills.Strong leadership skills.Strong point-of-sale and computer skills.Knowledge of casino and department policies and procedures.Knowledge of staff scheduling.Knowledge of menu and bar selections.Able to work well and maintain composure under stressful conditions.Able to inspire and motivate staff.Able to maintain a flexible schedule..Able to multi-task.UNIVERSAL REQUIREMENTSSensitivity to various cultures, including Native American cultures.Regular attendance and punctuality.Able and willing to work any changes in scheduled hours as required.Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.PHYSICAL DEMANDSMobility throughout the facility.Ability to stand and walk extensively.Ability to bend and stoop.Ability to move dining room furniture.Ability to lift and carry up to 15 pounds.While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.