DACH - Solutions Architect (AI & Voice)

AudioCodes Limited; Germany (OH); On-site; USD 80,822 - 103,914; Full time

Job summary

A global technology company is seeking a Solutions Architect to enhance their AI-driven solutions in the DACH region. This role guides customers and partners in designing and deploying end-to-end solutions that integrate unified communications and traditional telephony. The ideal candidate possesses solid expertise in voice networks and AI-driven voice applications, combined with a strong pre-sales background. This position requires excellent communication and stakeholder management skills, along with a Bachelor’s degree in Computer Science.

Qualifications

• 6–12 years of experience in a pre-sales or solutions architecture role.
• Experience working with channel partners in DACH markets.
• Certifications in AI/ML or telephony technologies advantageous.

Responsibilities

• Lead technical discovery and solution design for customers across DACH.
• Architect solutions integrating UC and IP telephony.
• Support regional partners with training and guidance.

Skills

Experience with voice networks

Hands-on knowledge of AI/ML concepts

Familiarity with Microsoft Teams Voice

Strong communication skills

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Teams

Zoom Phone

Webex

Azure

AWS

GCP services

Job description

Location: Germany (Regional Role – DACH)

Overview

We are seeking an experienced Solutions Architect to support our rapidly growing AI-driven solutions portfolio while maintaining deep expertise in legacy voice, telephonyand unified communications. Based in Germany, this role will act as a regional technical authority, guiding customers and partners across the DACH market on solution design, architecture and deployment strategies.

The ideal candidate is a forward-thinking technology leader who can translate business needs into scalable, enterprise-ready architectures from conversational AI and voice automation to traditional SBCs, gateways, and telephony integrations.

Key Responsibilities

• Lead technical discovery, requirements gathering, and solution design activities for customers across DACH.
• Architect end-to-end solutions integrating UC and IP telephony, Voice AI platforms, speech services, voice bots, analyticsand cloud services with existing enterprise voice environments.
• Experiences in designing and selling managed services in complex UC , IP telephony, Contact center and VoiceAI environments.
• Present and demonstrate solutions to Integration partners, enterprise customers, government agencies, and service provider partners.

2. Voice & UC Technical Expertise

• Provide deep expertise in SIP, SBCs, media gateways, PBX integrations, PSTNand VoIP protocols.
• Support migrations from legacy telephony to cloud platforms such as Microsoft Teams, Webex, Zoomand SIP trunking environments.

3. AI Solution Expertise

• Experience in AI-driven voice applications, including conversational AI, intent engines, NLU/NLP, transcription, and call automation solutions is an advantage.
• Collaborate with product teams on feature requirements, solution enhancements, and competitive differentiation.

4. Partner & Ecosystem Engagement

• Enable and support regional channel partners, systems integrators, and service providers with training, architecture guidance, and deal shaping.
• Participate in partner onboarding, certification programs, and solution validation activities.
• Collaborate with regional commercial teams on RFP responses, proposals, and customer success planning.

Requirements

Technical Skills

• Solid expertise with voice networks, including SIP, WebRTC, RTP, SBCs, media gateways, PBXs, SIP trunking, and telephony routing.
• Good hands‑on knowledge of AI/ML concepts, conversational AI frameworks, cloud-native architectures, and API-based integrations.
• Experience with Microsoft Teams Voice, Zoom Phone, Webexor similar UC platforms is highly desirable.
• Familiarity with Azure, AWSor GCP services including AI and speech-to-text.

Professional Experience

• 6–12 years of experience in a pre‑sales, solutions architectureor technical consultancy role.
• Regional exposure to DACH markets, with understanding of customer needs across enterprise, government, and service provider sectors.
• Experience working with channel partners and systems integrators across the region.

Soft Skills

• Strong communication, presentation, and stakeholder management skills.
• Ability to translate complex technical concepts into clear business value.
• Self-driven and comfortable working in a fast‑paced, evolving solutions environment.

Education & Certifications

• Bachelor’s degree in Computer Science, Engineering or related field.
• Certifications in cloud platforms (Azure/AWS/GCP), AI/ML, and UC/telephony technologies are advantageous.