Microsoft AI Architect

BetterEngineer; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

BetterEngineer is seeking a Senior Microsoft Azure & Dynamics 365 Contact Center AI Architect to lead architecture and implementation of enterprise CX and AI solutions. This hands-on, client-facing role drives discovery, POC, deployment, and production rollout across complex environments.

You will design omnichannel contact centers, integrate CRM, Teams, Power Platform, and Azure services; build AI agents and Agent Assist, and contribute to presales and co-sell engagements with clients.

Qualifications

• 5+ years in solution architecture for cloud, contact centers, or enterprise solutions.
• Strong hands-on experience with Azure Solution Architecture.
• Experience with Dynamics 365 Contact Center or related Microsoft technologies.
• Proficient in REST APIs, Azure integration services, and Power Platform.
• Knowledge of Generative AI, RAG, AI Agents, and Responsible AI.
• Excellent customer-facing communication and presentation skills.
• Ability to design, build, and demonstrate technical solutions.

Responsibilities

• Design and architect Dynamics 365 Contact Center and Customer Service solutions.
• Build AI agents and POCs using Copilot Studio.
• Develop enterprise AI solutions leveraging Azure AI.
• Design AI Agent, Agent Assist, RAG, knowledge management, and automation.
• Architect omnichannel contact center with IVR, ACD, voice, messaging.
• Integrate CRM, Teams, Power Platform, APIs, and enterprise systems.
• Lead customer workshops and present architecture strategies.
• Create solution designs and implementation roadmaps.
• Support presales activities and Microsoft co-sell engagements.

Skills

Microsoft Azure

CCaaS architectures

Unified communications

Customer-facing consulting

Generative AI concepts

Pre-sales support

Tools

Microsoft Teams

Teams Phone

Power Platform

Power Automate

Azure Functions

Logic Apps

Azure Service Bus

Event Grid

Copilot Studio

Azure OpenAI

Dynamics 365

Job description

Are you passionate about designing innovative customer experience solutions at the intersection of Microsoft Azure, Contact Center technologies, and Generative AI?

We're looking for a Senior Microsoft Azure & Dynamics 365 Contact Center AI Architect to lead the design and implementation of enterprise-level Contact Center, Customer Experience (CX), and AI solutions.

In this hands-on, customer-facing role, you'll work closely with enterprise clients and technical teams, driving projects from solution discovery and architecture through proof of concept (POC), implementation, and production deployment.

Experience with:

• Microsoft Teams and Teams Phone
• Power Platform and Power Automate
• Azure Functions and Logic Apps
• Azure Service Bus and Event Grid
• AI governance and Responsible AI
• Microsoft partner and co-sell engagements

What You'll Do:

• Design and architect Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions.
• Build AI agents, conversational AI experiences, and POCs using Microsoft Copilot Studio.
• Develop enterprise AI solutions leveraging Azure AI and Azure OpenAI.
• Design AI Agent, Agent Assist, RAG, knowledge management, and intelligent automation solutions.
• Architect omnichannel contact center solutions, including IVR, ACD, voice, messaging, and digital channels.
• Integrate CRM, Microsoft Teams, Teams Phone, Power Platform, APIs, and enterprise systems.
• Lead customer-facing technical workshops and present architecture strategies.
• Develop solution designs, technical documentation, and implementation roadmaps.
• Support presales activities, technical proposals, and Microsoft co-sell engagements.

What We're Looking For:

• 5+ years of experience in solution architecture, cloud technologies, contact centers, unified communications, or enterprise solutions.
• Strong hands-on experience with Microsoft Azure Solution Architecture.
• Experience with Dynamics 365 Contact Center, Dynamics 365 Customer Service, or Microsoft Contact Center technologies.
• Hands-on experience with Microsoft Copilot, Copilot Studio, Azure AI, or Azure OpenAI.
• Strong understanding of CCaaS architectures and contact center technologies, including ACD, IVR, SIP, PSTN, and omnichannel routing.
• Experience with REST APIs, Azure integration services, Power Automate, and enterprise integrations.
• Knowledge of Generative AI, RAG, AI Agents, enterprise knowledge management, and Responsible AI.
• Excellent customer-facing, communication, presentation, and consulting skills.
• Ability to design, build, and demonstrate technical solutions.

Nice to Have:

• Relevant Microsoft certifications in Azure Solutions Architecture, Azure AI, Dynamics 365, Power Platform, Microsoft 365, or Security are highly valued.

If you're excited about the future of Contact Centers, Customer Experience, and AI-powered solutions, we'd love to hear from you!