DACH Enterprise Customer Success Manager

Controlup; Germany (OH); On-site; USD 102,762 - 148,435; Full time

Benefits offered by this job

Global team

Meaningful impact

Growth culture

Job summary

ControlUp is seeking an Enterprise Customer Success Manager for the Dach region to ensure strategic customers achieve measurable outcomes with our platform. You will own adoption, results, and customer confidence, identifying risks early and coordinating with Support, R&D, Marketing, and Management to drive resolution.

You will proactively manage stakeholder relationships across large organizations, guiding them to maximize value from ControlUp and ensuring clear communication of ROI to

Qualifications

• Native German speaker with excellent communication skills.
• High-level fluency in English (written and spoken).
• Experience in EUC or similar software SaaS companies.
• Critical thinker, curious, problem solver.
• Proven ability to build multi-threaded stakeholder relationships in Fortune 100 companies.
• Positive, customer-centric attitude and proactive mindset.
• Strong written and verbal communication; translate product usage to business value.
• Excellent organization, note-taking, project management, and time management skills.
• Exceptional attention to detail and proactive problem solving.

Responsibilities

• Manage the full lifecycle of a portfolio of enterprise customers.
• Identify and monitor account risk; escalate and mitigate as needed.
• Guide customers to fuller adoption of capabilities for higher ROI.
• Build relationships with senior IT professionals and act as trusted advisor.
• Advise on optimizing ControlUp usage to maximize ROI.
• Collaborate with sales, marketing, product and other teams for customer needs.
• Be the voice of the customer within ControlUp."
• Maintain a stakeholder map and surface customer value to decision-makers.
• Understand customer use cases to tailor product guidance.
• Some travel may be required.

Skills

German language

English fluency

EUC/SaaS experience

Stakeholder management

Customer advocacy

Problem solving

Communication skills

Tools

Outreach.io

Chorus

Salesforce

Slack

Splunk

Zoom

Clari

Confluence

EverAfter

Job description

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role

As an Enterprise Customer Success Manager for the Dach region, your primary mission is to ensure that our most strategic Dach customers are achieving meaningful, measurable outcomes with ControlUp, and that the right people within their organization are aware of and aligned with that value. You own the customer’s success: adoption, results, and confidence that ControlUp delivers on its promise. You proactively identify risk in your accounts—whether related to adoption, engagement, satisfaction, or environment health—and take ownership of escalating and driving resolution before those risks become problems. You serve as the primary quarterback for your portfolio, with access to any resource or subject matter expert you need from Support, R&D, Marketing, and Management to drive that success.

Responsibilities

• Manage the full lifecycle of a portfolio of enterprise customers.
• Proactively identify and monitor account risk, including signals related to adoption gaps, disengaged stakeholders, unresolved issues, or environment instability, and take clear ownership of escalating and driving mitigation.
• Identify when customers are underutilizing capabilities that would meaningfully advance their stated goals, and guide them toward fuller adoption.
• Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor.
• Through a consultative approach, guide customers through how to optimize their experience with ControlUp, to get the highest ROI.
• Work closely with sales, marketing, product, and other departments on customer requirements.
• Be a customer advocate and the voice of the customer within ControlUp.
• Build and maintain a stakeholder map for each account; proactively ensure that the value customers are realizing with ControlUp is being actively surfaced and communicated to the decision‑makers, sponsors, and executive stakeholders who need to see it, not just day‑to‑day users.
• Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value.
• Some travel required.

Qualifications

• Native German speaker with excellent communication skills.
• High‑level fluency in English (both written and spoken); other languages are a plus.
• Experience in an EUC or similar software company (ideally startup / SaaS experience).
• Critical thinker, generally curious, problem solver.
• Proven experience in building multi‑threaded stakeholder relationships in Fortune 100 companies.
• Positive attitude and very customer‑centric; always willing to put the customers’ needs first.
• Strong written and verbal communication skills; ability to translate product usage and technical outcomes into business value narratives that resonate with executive and business stakeholders, not just technical audiences.
• Excellent organization, note‑taking, project management, and time management skills.
• Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.

Preferred Qualifications

• Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Clari, Confluence, and/or EverAfter.
• Working knowledge of VDI – Citrix or VMware virtualization solutions.
• Previous experience in SaaS and/or IT space.
• Experience with the German C5 certification process is a huge plus.
• Experience with the MEDDICC/MEDDPICC framework.

Benefits

• Global, not isolated: work with a diverse team spanning the US, EMEA, and Israel.
• Meaningful impact: make a real impact from day one, working with cutting‑edge technology in a fast‑paced, global environment.
• Collaborative & Growth‑Driven: join a collaborative, empowering culture where learning and professional growth are encouraged.