Customer Success Manager (DE)

Creatio; Germany (OH); Hybrid; USD 81,000 - 127,000; Full time

Job summary

Creatio, based in Munich with hybrid work, seeks a Customer Success Manager for the corporate & enterprise segment across DACH, Benelux, Nordics. You will manage strategic relationships, guide deployment, and ensure customers realize value and ROI.

The role requires strong English, ERP/CRM experience, and a consultative approach to renewals and expansions. Hybrid work model offers flexibility and career growth.

Qualifications

• 3+ years of experience with global Enterprise or Corporate segment customers.
• Fluent English with executive-level communication.
• Experience with CRM / ERP / core systems / low-code/no-code tools.
• Experience managing software implementation projects or customizations.
• Strong customer-facing communication, presentations, and negotiations.

Responsibilities

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers.
• Act as trusted advisor to assigned accounts, communicating with C-level executives as needed.
• Oversee delivery processes in enterprise implementations, flagging issues early.
• Help customers achieve outcomes through product consulting and value realization.
• Grow the portfolio with zero churn and active cross- and up-sales.

Skills

Fluent English

CRM / ERP / Core systems

Software implementations

Customer-centric communication

Negotiation & renewal management

Job description

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale.We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as aLeader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list,recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking passionate, proactive, and results-drivenCustomer Success Managerto join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB and Corporate segmentclientsacross DACH, Benelux, Nordics markets, serving as a trusted advisor to key stakeholders.The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.You should be a strong team player with excellent communication skills,eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based in Munich, Germany with hybrid office attendance.

Requirements

• 3+ years of experience working with global Enterprise or Corporate segment customers;
• Fluent in English — both verbal and written with executive-level communication.
• Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;
• Experience of managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer-Centric Communication and Presentations SkillsCommercial acumen, including negotiation and renewal management Excellent time management and efficiency skills

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.

What you should expect from us:Growth & Development:Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact:A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture:Be part of a company that embracesnew ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.