D365 Support Specialist

Rochester Sensors; Coppell (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO & Holidays

Life and Disability Insurance

401K with company match

Casual workplace

Job summary

Rochester Sensors in Coppell, TX is seeking a D365 Support Specialist to maintain EDI integrations and Dynamics 365 applications. This role serves as a bridge between business users, trading partners, and IT, ensuring data accuracy and system stability.

You will handle EDI monitoring, partner onboarding, ERP support, and reporting assistance, with opportunities to contribute to Power BI and Power Platform initiatives. This is a hands-on, on-site position requiring local presence.

Qualifications

• Minimum 1 year of experience supporting Microsoft Dynamics 365 Finance and/or SCM.
• Minimum 1 year of EDI support, administration, or integration experience.
• Experience in a managed IT environment and with Microsoft Power Platform.

Responsibilities

• Provide Tier 1 support for Dynamics 365 users.
• Troubleshoot ERP issues and elevate to higher support when needed.
• Assist with ERP maintenance, testing, and user acceptance testing (UAT).
• Support Power BI analysts with data extraction and validation.
• Help users with training and system adoption efforts.

Skills

Power Query

Power BI

Excel (Advanced)

REST APIs

Microsoft Power Platform

Tools

Cleo

SPS Commerce

Boomi

Dataverse

Power Automate

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

D365 Support Specialist

Full Time Professional – Coppell, TX, US

Posted 2 days ago | Requisition ID: 1097

Rochester Sensors, an Amphenol Company, develops sensors in many different industries including industrial, heavy vehicles, power generation and storage. Rochester is increasing its range of sensors, know-how, and in-house technologies to create engineered solutions for its customers. We are a multi-national company headquartered in Dallas, Texas, with manufacturing facilities in Coppell, Texas, USA; Mexico City, Mexico; Brussels, Belgium; Warwick, United Kingdom, Shannon, Ireland, and Shanghai, China.

Rochester builds Quality, Accuracy, and Reliability into all of our products. New designs and technologies are being introduced to further enhance your satisfaction with our products.

All of our products are constructed of quality materials to ensure durability and longevity. Rochester products are sold to original equipment manufacturers (OEMs) & distributors in the following markets:

THIS IS NOT A REMOTE POSITION. MUST BE LOCATED IN THE DFW AREA

OVERVIEW

The ERP & EDI Support Analyst is responsible for supporting and maintaining Electronic Data Interchange (EDI) integrations and Microsoft Dynamics 365 (D365) applications. This role serves as a liaison between business users, trading partners, and technical teams to ensure reliable data exchange, system stability, and effective issue resolution.

RESPONSIBILITIES

EDI Support & Administration (60%)

Integration Support

• Monitor EDI transactions and integration processes daily.
• Investigate, troubleshoot, and resolve EDI data and transmission issues.
• Support onboarding and testing of new trading partners and EDI mappings.
• Validate inbound and outbound EDI transactions to ensure data accuracy.
• Monitor FTP/SFTP connections and file transmissions.
• Perform EDI data reconciliation and exception analysis.
• Assist business teams with EDI-related questions and support requests.
• Maintain EDI configurations, documentation, process flows, and support procedures.
• Coordinate with third-party EDI providers, customers, vendors, and technical teams.
• Serve as the liaison between business stakeholders and technical partners.

Required EDI Knowledge

• Understanding of XML, JSON, and flat-file data formats.
• Basic understanding of client-server architecture.
• Working knowledge of EDI standards (X12, EDIFACT, ASN, 850, 810, 856, etc.).
• Experience with Power Query.
• Experience with one or more EDI platforms such as:
  • Cleo
  • SPS Commerce
  • Boomi
• Experience with Power Apps is a plus.

Microsoft Dynamics 365 Support (40%)

ERP Support

• Provide Tier 1 support for Dynamics 365 users.
• Troubleshoot and identify ERP system issues and elevate to Tier 2 support when necessary.
• Participate in system maintenance, upgrades, regression testing, and user acceptance testing (UAT).
• Maintain ERP documentation, procedures, and knowledge base articles.
• Support ERP change management processes and release activities.
• Troubleshoot ERP-related printing and reporting issues.
• Participate in ERP enhancement projects and process improvement initiatives.
• Assist Power BI analysts with data extraction, validation, and reporting requests.
• Support users with training and system adoption efforts.

REQUIRED EXPERIENCE

• Minimum 1 year of experience supporting Microsoft Dynamics 365 Finance and/or Supply Chain Management.
• Minimum 1 year of EDI support, administration, or integration experience.
• Experience supporting applications in a managed IT environment.
• Knowledge of Microsoft Power Platform.
• Experience with:
  • Dataverse
  • Dataflows
  • Power Automate
• Familiarity with REST APIs, web services, and integration protocols.
• Advanced Microsoft Excel skills including:
  • Pivot Tables
  • XLOOKUP/VLOOKUP
  • Power Query
  • Data Analysis

PREFERRED QUALIFICATIONS

• Experience with Cleo, SPS Commerce, Boomi, or similar integration platforms.
• Experience supporting manufacturing, distribution, wholesale, or supply chain operations.
• Exposure to SQL queries and database concepts.
• Experience with Azure integrations and APIs.
• Familiarity with Power BI reporting and dashboard development.
• Understanding of EDI transaction sets:
  • 810 Invoice
  • 850 Purchase Order
  • 855 PO Acknowledgement
  • 856 ASN
  • 997 Functional Acknowledgement

TRAVEL REQUIREMENTS

Up to 10% travel may be required.

PHYSICAL REQUIREMENTS

While performing the duties of this job, employees may be required to walk for prolonged periods of time, frequently bending, climbing, rotating, squatting, reaching, kneeling, or stooping, lifting up to 25 pounds, and periods of computer use. Employees may be frequently exposed to heat, cold, heights, gases, vibration, dust, chemicals, odors, dampness, fumes, and noises.

REASONABLE ACCOMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WHAT'S NICE ABOUT WORKING FOR ROCHESTER

• Paid Time Off and Holidays
• Life, AD&D, short/long term disability insurance
• Casual workplace with an unbelievable feeling of energy
• 401K Retirement program with company match

Rochester Sensors is an equal opportunity-affirmative action employer and considers all qualified applicants for employment based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate.

Equal Employment Opportunity Posters | U.S. Department of Labor (dol.gov)