D365 F&O Solution Architect / Senior L3 Support Engineer

Vaco LLC; Addison (TX); Remote; USD 144,000 - 176,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Discretionary bonuses

Job summary

Vaco Recruiter Services is seeking a D365 F&O Solution Architect / Senior L3 Support Engineer for a fully remote, 6-month contract-to-hire position. The role requires strong architectural leadership and technical expertise in D365 environments, focusing on client advisory and strategic guidance.

Ideal candidates will possess advanced troubleshooting skills along with a deep understanding of D365 platform architecture. The compensation is competitive, reaching up to $160K per year, plus benefits including medical and 401(k) options.

Qualifications

• Expertise in assessing and optimizing multi-company D365 environments.
• Advanced diagnostics skills to troubleshoot performance or stability issues.
• Experience with SQL Server/Azure SQL query optimization.
• Knowledge of X++, extensions, and event handlers.
• Familiarity with Azure services related to D365 integrations.

Responsibilities

• Provide architectural guidance and support for D365 platforms.
• Lead quarterly health assessments and architecture reviews.
• Oversee L3 escalation for technical issues.
• Engage in customer advisory leadership and pre-sales discussions.

Skills

D365 F&O Platform Architecture (expert)

Diagnostics / Performance Troubleshooting (advanced)

Database / Batch Performance (advanced)

Development / Customization Knowledge (advanced/light hands-on)

Azure / Integration Awareness (working knowledge)

Job description

D365 F&O Solution Architect / Senior L3 Support Engineer

Location: 100% Remote

Position Type: 6M Contract to Hire

Hourly / Salary: up to $160K (based on experience)

JOB SUMMARY

Vaco is seeking a D365 F&O Solution Architect / Senior L3 Support Engineer for a 6‑month Contract‑to‑Hire role, 100% remote. The senior technical lead will provide architectural guidance, quarterly health assessments, and L3 escalation support for a key enterprise client. The role blends deep platform expertise with advisory delivery in a managed services environment, working with primarily India‑based teams to achieve superior support outcomes, while avoiding direct hands‑on implementation.

RESPONSIBILITIES

• D365 Architecture Leadership
  • Architecture / Operational Support Balance – 50/50 Strategic / Operational Support | Driving Strategic Architecture Activities / Supporting Ticket Resolution / Escalations
  • D365 Architecture – Providing Senior Architect‑Level Expertise for D365 Platform Health Assessments / Architectural Reviews / Platform Optimization Initiatives
  • D365 F&O Platform Assessments – Leading Quarterly Health Assessments / Architectural Reviews of D365 F&O Environments in partnership with customers and Microsoft
  • Customization / Configuration Analysis – Evaluating customizations / extensions / configurations to identify performance bottlenecks / stability risks / architectural inefficiencies
  • Architecture Optimization / Advisory Services – Providing actionable recommendations around architecture improvements / best practices / remediation strategies to improve platform performance / reliability / scalability
  • System Health / Performance Evaluation – Conducting deep‑Dive analysis into how platform customizations / configuration decisions impact overall system stability / health
  • Client Advisory / Technical Consulting – Delivering findings / architecture diagrams / strategic guidance | Implementing recommendations via consultative engagements without direct hands‑on system modification responsibilities
• Client Advisory / Strategic Guidance
  • Quarterly Evaluations – Leading client‑facing quarterly evaluations with Microsoft focused on best practices / recommendations / platform improvement opportunities
  • Customer Engagement / Advisory Leadership – Confidently interfacing directly with customers during health assessments / technical discussions / architecture reviews
  • Pre‑Sales Technical Support – Participating in pre‑sales conversations with prospective large D365 customers to demonstrate technical depth / platform expertise / service offerings
  • Technical‑to‑Business Translation – Translating complex technical concepts into clear / business‑friendly recommendations / actionable guidance
  • Stakeholder Trust / Relationship Building – Building strong technical credibility / trust with client stakeholders via consistent advisory engagement / expertise
• L3 Escalation / Delivery Oversight
  • D365 Technical Escalation Authority – Primary escalation point / highest technical authority for distributed Dynamics support teams (L2/L3 offshore delivery model)
  • Major Incident / Production Support (P1/P2) – Handling complex high‑impact production issues | Advanced troubleshooting / root cause analysis
  • Overflow Customer Support – Providing supplemental support on direct customer tickets | Maintaining service continuity / SLA compliance
  • Microsoft Escalation Management – Opening / managing / driving escalations with Microsoft support for critical platform issues / defects
  • Production Stability / Risk Mitigation – Ensuring system stability via proactive technical guidance / preventive actions / permanent corrective fix implementation

REQUIREMENTS

• D365 F&O Platform Architecture (expert) – Assess / optimize large‑scale / multi‑company D365 environments; deep understanding of architecture, metadata models, batch framework, data entities, and security models
• Diagnostics / Performance Troubleshooting (advanced) – Identifying root causes of performance or stability issues using trace parser, PerfTimer, X++ profiler, LCS diagnostics, Azure monitoring, application insights
• Database / Batch Performance (advanced) – Batch processing optimization / troubleshooting; SQL Server / Azure SQL query optimization, indexing, performance tuning
• Development / Customization Knowledge (advanced/light hands‑on) – X++, extensions, chain of command, event handlers; primarily reviewing or critiquing custom code rather than writing extensive new code
• Azure / Integration Awareness (working knowledge) – Familiarity with Azure services such as Logic Apps, Service Bus, Azure Functions, Data Factory, and how they relate to D365 integrations

PREFERRED (NOT REQUIRED)

• MS Certifications – MB‑500 / MB‑700 / MB‑920, etc.
• Microsoft / Vendor Health Assessments – Participation in quarterly Microsoft‑led or vendor‑led platform health assessments / reviews
• Pre‑Sales Technical Exposure – Pre‑sales technical discussions supporting solution positioning / customer advisory engagements
• DevOps / ALM Awareness – Supporting DevOps / application lifecycle management concepts (Azure DevOps, LCS, deployable packages)

Compensation for this role is up to $160K per year based on experience, with the opportunity for discretionary bonuses. Eligible benefits include medical, dental, vision, and a 401(k) retirement plan. The position is fully remote and contract‑to‑hire for six months.