D365 CRM Business Analyst, Management Information Systems

Harry Winston; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a D365 Business Analyst to enhance their enterprise applications. This role involves collaborating with stakeholders to understand their needs, designing tailored solutions, and leading the deployment of Microsoft Dynamics 365. The ideal candidate will have a strong background in luxury retail and digital marketing, with proven experience in configuring and customizing D365 applications. You will play a crucial role in maximizing IT investments by troubleshooting issues and providing training to users, ensuring a seamless transition to new systems. Join this dynamic team and make a significant impact in a fast-paced environment.

Qualifications

• Bachelor’s degree in business or IT required.
• Experience with Microsoft Dynamics 365 F&O and luxury retail.

Responsibilities

• Collaborate with stakeholders to gather requirements and design D365 solutions.
• Lead deployment and customization of D365 applications.

Skills

Microsoft Dynamics 365 F&O

Analytical Skills

Problem-solving

Communication Skills

Project Management

Education

Bachelor’s degree in Business

Bachelor’s degree in Information Technology

Tools

Microsoft Power BI

TenFold

WeChat

Job description

Job Summary:

The D365 Business Analyst is responsible for the solution configuration, security, support, integrity, and management of Microsoft D365 enterprise applications. The Analyst understands business challenges and opportunities and works to lead the configuration and maintenance of value-added solutions to meet the business requirements. This position is responsible for troubleshooting and problem resolution, management and monitoring of system resources and performance. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. The Analyst will provide guidance and training to users in the organization.

Key Duties, Responsibilities and Accountabilities:

• Requirements Gathering: Collaborate with stakeholders to understand their business processes and requirements.
• Solution Design: Design and configure D365 solutions tailored to client needs, ensuring alignment with best practices.
• Implementation: Lead the deployment of D365 applications, including data migration and system integration.
• Customization: Customize the D365 platform to enhance functionality and improve user experience.
• Testing: Develop and execute test plans to ensure the system meets business requirements and functions correctly.
• Training & Support: Provide training to end-users and support them in adopting the new system.
• Documentation: Create and maintain comprehensive documentation for system configurations, processes, and user manuals.
• Continuous Improvement: Analyze system performance and identify areas for improvement, recommending enhancements as needed.

Job Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field.
• Proven experience with Microsoft Dynamics 365 F&O, particularly in specific modules:

Marketing

Sales

Customer Service

Field Service

Customer Insights

• Strong understanding of marketing business processes and how they align with Microsoft D365 CRM functionalities
• Experience working with global organizations that launch both centralized and localized marketing programs
• Experience in luxury retail required. Experience with digital marketing and client communication tools, including ISVs such as TenFold, WeChat, and other social media integrations
• Experience with implementations that migrate from an existing CRM solution to Microsoft D365 CRM, desired. Experience with Microsoft Power BI, desired
• Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders
• Certification in Microsoft Dynamics 365 is a plus and DevOps would be a plus
• Proficiency in configuration and customization of D365 applications
• Analytical mindset with strong problem-solving abilities
• Ability to manage multiple projects and deadlines