D365 CRM Admin

ATA ANALYTIQ LLC; Wardsville (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

ATA ANALYTIQ LLC in Wardsville, Missouri, seeks a CRM Admin/Developer to manage user administration, customize Microsoft Dynamics CRM, and enhance system capabilities. The role includes requirements gathering, troubleshooting, and documentation to support business processes.

The ideal candidate will implement workflows, dashboards, and reports, while collaborating with stakeholders and QA to ensure high-quality CRM solutions. This is a full-time on-site role with a focus on optimization and ROI.

Qualifications

• Proficient in Microsoft Dynamics CRM administration and customization.
• Experience configuring workflows, fields, layouts, and dashboards.
• Ability to manage users, roles, permissions, and licenses for CRM.
• Strong troubleshooting skills and issue resolution in CRM environments.
• Document CRM processes, settings, and architecture for internal users.
• Experience evaluating ROI and productivity improvements from CRM deployments.

Responsibilities

• Manage user setup, deactivation, roles, profiles, and permissions in Microsoft Dynamics CRM.
• Configure and customize CRM including workflows, fields, layouts, record types, settings, dashboards, and reports.
• Gather system requirements from business users and align with organizational processes.
• Troubleshoot CRM issues and provide effective solutions.
• Design, develop, and maintain CRM architecture for internal users.
• Research latest Microsoft Dynamics CRM technologies to enhance capabilities.
• Evaluate productivity gains and ROI from CRM implementations.
• Prepare and review system documentation in line with CRM processes.
• Enforce project deadlines, schedules, and methodologies.
• Collaborate with QA teams to review testing outcomes and resolve issues.
• Coordinate with internal stakeholders and external vendors as needed.
• Support a culture of continuous improvement within the team.

Skills

Microsoft Dynamics CRM

Workflow configuration

User and license administration

System troubleshooting

Documentation

ROI calculation

Job description

Job Summary (CRM Admin/Developer):

Location: Wardsville, Missouri

• Manage user and license administration, including user setup, deactivation, roles, profiles, and permissions in Microsoft Dynamics CRM.
• Configure and customize Microsoft Dynamics CRM, including workflows, fields, layouts, record types, settings, dashboards, and reports.
• Communicate with business users to gather system requirements and address organizational processes.
• Identify and resolve CRM system issues by troubleshooting and providing effective solutions.
• Design, develop, and maintain the architecture of CRM applications for internal users.
• Conduct research on the latest Microsoft Dynamics CRM technologies to ensure up-to-date system capabilities.
• Evaluate productivity improvements and calculate ROI from CRM technology implementations.
• Prepare and review system documentation in line with Microsoft Dynamics CRM processes.
• Enforce project deadlines, schedules, and methodologies.
• Collaborate with Quality Assurance teams to review testing outcomes and resolve issues.
• Work with both internal stakeholders and external vendors as needed.
• Support a continuous improvement culture within the team and organization.