D365 CE Technical Project Manager

TechDigital Group; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled professional with extensive experience in D365 and Power Platform technologies. This role involves leading projects, managing customer requirements, and ensuring best practices in CRM processes. You will work closely with stakeholders to define and document processes, create detailed project scopes, and drive user acceptance testing. The ideal candidate will have a strong project management background and a commitment to delivering high-quality solutions that align with organizational goals. Join a dynamic team where your expertise will significantly impact project success and customer satisfaction.

Qualifications

• Minimum six years' experience in D365 CE or Power Platform technologies.
• Experience leading functional workshops and documenting requirements.

Responsibilities

• Lead functional workshops, document requirements, and design solutions.
• Build project timelines and manage milestones for successful delivery.

Skills

D365

Power Platform

Project Management

CRM Processes

User Acceptance Testing

Change Management

Tools

Microsoft Project

Job description

Job Responsibilities

1. Should have both technical (D365, Power Platform) and Project Management experience
2. Worked on at least two large end-to-end D365 CE or Power Apps - Model Driven implementation
3. Good understanding of D365 CE business processes and configurations.
4. Lead functional workshops with customers, document requirements, and design appropriate solutions
5. Help customers define and document processes when there are no processes in place
6. Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client's organizational processes
7. Create and lead on functional and solution design and specification documents
8. Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
9. Lead and deliver internal sessions on best practices and new functionality and features
10. Advise customers on best practices for CRM processes and user interface components
11. Build project timelines, estimate of level of effort, manage milestones, and course correct projects to maintain schedule
12. Define acceptance criteria and partner with engineering to ensure that features align with requirements
13. Drive User Acceptance Testing with key stakeholders
14. Provide regular updates to stakeholders on projects
15. Partner with business teams to ensure that appropriate change management plans exist for the release of larger features
16. Orchestrate planning, communications, testing, and stakeholder management across multiple teams.
17. Verify that solutions implemented capture the benefits identified during planning.
18. Provide guidance to tier 1 tool support personnel, and assist in the management of internal vendor support team
19. Serve as an escalation point during outages or investigations
20. Work with leadership to understand broader strategies for technology and ensure that solutions implemented follow best practices and contribute to long term vision for organization.
21. Good knowledge in compliances - data, accessibility, UI/UX, Security
22. Experience working with Offshore team
23. Minimum Six years' experience in D365 CE or Power platform technologies