D2C Case Management Lead: Growth & Ops

Banner Life Insurance Company; Frederick (MD); Hybrid; USD 80,800 - 110,000; Full time

Benefits offered by this job

Health insurance

401K with company match

15 vacation days

Professional development support

Job summary

Banner Life Insurance Company is seeking a D2C Case Management Supervisor in Frederick, MD. You will lead the Case Managers to ensure timely processing of life insurance applications while maintaining high standards of customer experience and productivity.

This hybrid role offers a competitive compensation package, including an annual salary range of $80,800 - $110,000, bonuses, paid vacation days, and comprehensive benefits focusing on employee wellbeing.

Qualifications

• 5 years of experience in a case management or customer service related position.
• 2 years of experience with Salesforce.
• 3 years of leadership experience in Case Management.

Responsibilities

• Lead D2C Case Managers in processing life insurance policy applications.
• Coach and monitor Case Management team to meet KPIs.
• Collaborate on business strategy and growth of operations.

Skills

Communication Skills

Relationship Management

Time Management

Leadership

Sales Experience

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office Suite (Word and Excel)

Job description

Banner Life Insurance Company is seeking a D2C Case Management Supervisor in Frederick, MD. You will lead the Case Managers to ensure timely processing of life insurance applications while maintaining high standards of customer experience and productivity.

This hybrid role offers a competitive compensation package, including an annual salary range of $80,800 - $110,000, bonuses, paid vacation days, and comprehensive benefits focusing on employee wellbeing.