D207 - Information Technology - IT Data Operations Technician

River Edge; Milledgeville, Northern (GA, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Short and long-term disability

11 Paid holidays

Voluntary Life Insurance

Flexible spending accounts

Job summary

River Edge Behavioral Health is seeking an IT Data Operations Technician to support CCBHC team members by setting up laptops and troubleshooting IT issues. In this role, you will provide first-level IT support, train staff, and handle additional duties when required.

The ideal candidate should have at least a high school diploma, effective communication skills, and IT experience. River Edge offers a comprehensive benefits package, including flexible spending accounts and paid holidays.

Qualifications

• At least 1 year of experience in IT/Data Analyst.
• Must be 21 years of age.
• Ability to lift 25 pounds when needed.

Responsibilities

• Set up laptops and computing devices for team members.
• Provide first line IT support to CCBHC team members.
• Install and configure software and drivers.
• Respond to queries via phone, email, and remote access.
• Train colleagues on effective use of computer systems.

Skills

Office 365 knowledge

PC troubleshooting

Basic networking

Organizational skills

Communication

Education

High school diploma/GED

Associates degree preferred

Job description

Company Overview:

At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. The organization offers a comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more.

Position Overview:

River Edge is looking to fill the position of IT Data Operations Technician. This position is responsible for providing first-level IT support to CCBHC team members by setting up laptops and other computing devices, installing and configuring hardware and software, troubleshooting technical issues, responding to support requests, and training staff on the effective use of computer systems. The role also requires occasional travel and the ability to perform other duties as assigned.

Key Responsibilities:

• Responsible for setting up laptops and other computing devices in support of CCBHC team members.
• Must have basic Information Technology computer/helpdesk trouble shooting skills.
• Acts as the first line of support for Information Technology needs of CCBHC team members.
• Set up hardware and install and configure software and drivers
• Responding to queries on the phone, via email, in person, or through remote access
• Train colleagues on how to effectively use computer systems and components.
• Some travel required
• Other job duties as assigned.

Qualifications:

• At least a high school diploma/GED equivalent. Associates degree preferred.
• Intermediate to advance Office 365 knowledge.
• Intermediate to Advanced PC troubleshooting.
• Basic networking knowledge.
• Must be 21 years of age.
• 1+ year(s) of experience working in IT/Data Analyst
• Good organizational skills are a must, able to communicate well both verbally and written.
• Positive energy person, good communicator.
• Can handle and protect confidential information.
• Valid driver's license with reliable transportation.
• Acceptable driving record.
• All applicants must pass a satisfactory background clearance and pre-employment drug test.
• Provide 2 Professional references (Former employers only, no family members).

Physical Qualifications:

• Be able to lift 25 pounds whenever needed or required.

Additional Benefits:

• Flexible spending accounts
• Short and long-term disability coverage
• 11 Paid holidays

• Voluntary Life Insurance