D207 - Information Technology - IT Data Operations Technician

River Edge Behavioral Health; Milledgeville (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible spending accounts

Disability coverage (short/long-term)

11 paid holidays

Voluntary life insurance

Job summary

River Edge is looking to fill the IT Data Operations Technician role. You will provide first-level IT support to CCBHC team members by setting up laptops and other devices, installing and configuring hardware and software, and troubleshooting issues.

The job also involves responding to support requests, training staff on computer systems, and occasional travel. A high school diploma or GED is required (associates preferred); solid Office 365 knowledge, basic PC troubleshooting, and networking

Qualifications

• High school diploma or GED; associates preferred.
• Office 365 knowledge required.
• PC troubleshooting skills required.
• Basic networking knowledge.
• 21+ years of age.
• 1+ year IT/Data Analyst experience.
• Able to handle confidential information.
• Valid driver’s license with reliable transportation.
• Background clearance and drug test required.

Responsibilities

• Set up laptops and computing devices for CCBHC team members.
• Provide first-line IT support and basic troubleshooting.
• Install and configure hardware, software and drivers.
• Respond to queries via phone, email, or remote access.
• Train staff on how to use computer systems and components.
• Some travel required.
• Other duties as assigned.

Skills

Office 365 knowledge

PC troubleshooting

Basic networking knowledge

IT helpdesk support

Communication skills

Education

High school diploma or GED

Associates degree preferred

Tools

Windows OS

Remote desktop

Office software

Job description

About River Edge Behavioral Health

Serving more than 10,000 Georgians, River Edge continues to be one of the state's leading resources for mental health, substance use disorder treatments and supports as well as individuals with intellectual and development disabilities. River Edge offers outpatient services at our Emery Highway-Macon, Monroe County and Baldwin County locations. Outpatient services include behavioral health, nursing, and psychiatric assessment, stabilization and medication maintenance services as well as crisis intervention services as well as awareness, education and recovery groups.

Company Overview

At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. The organization offers a comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more.

Position Overview

River Edge is looking to fill the position of IT Data Operations Technician. This position is responsible for providing first-level IT support to CCBHC team members by setting up laptops and other computing devices, installing and configuring hardware and software, troubleshooting technical issues, responding to support requests, and training staff on the effective use of computer systems. The role also requires occasional travel and the ability to perform other duties as assigned.

Key Responsibilities

• Responsible for setting up laptops and other computing devices in support of CCBHC team members.
• Must have basic Information Technology computer/helpdesk troubleshooting skills.
• Acts as the first line of support for Information Technology needs of CCBHC team members.
• Set up hardware and install and configure software and drivers
• Responding to queries on the phone, via email, in person, or through remote access
• Train colleagues on how to effectively use computer systems and components.
• Some travel required
• Other job duties as assigned.

Qualifications

• At least a high school diploma/GED equivalent. Associates degree preferred.
• Intermediate to advance Office 365 knowledge.
• Intermediate to Advanced PC troubleshooting.
• Basic networking knowledge.
• Must be 21 years of age.
• 1+ year(s) of experience working in IT/Data Analyst
• Good organizational skills are a must, able to communicate well both verbally and written.
• Positive energy person, good communicator.
• Can handle and protect confidential information.
• Valid driver's license with reliable transportation.
• Acceptable driving record.
• All applicants must pass a satisfactory background clearance and pre-employment drug test.
• Provide 2 Professional references (Former employers only, no family members).

Physical Qualifications

• Be able to lift 25 pounds whenever needed or required.

Additional Benefits

• Flexible spending accounts
• Short and long-term disability coverage
• 11 Paid holidays
• Voluntary Life Insurance

We are an equal opportunity employer and highly value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All selected applicants must pass a satisfactory background clearance and pre-employment drug test.