CYP Lead Fee Assistance Operations Clerk

Commander, Navy Installations Command (CNIC) HQ; Millington (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated CYP Lead Fee Assistance Operations Clerk to support families in navigating child care fee assistance programs. In this role, you will prepare reports, verify eligibility documents, and communicate with families to ensure they receive the appropriate subsidies. This full-time position offers a unique opportunity to make a positive impact in the community while working within a supportive team environment. If you have a passion for helping others and possess strong administrative skills, this role could be the perfect fit for you.

Qualifications

• One year of general work experience or an Associate's degree in a related field.
• Knowledge of military child care programs and fee assistance policies.

Responsibilities

• Prepare and maintain reports and financial data for fee assistance programs.
• Review child registration paperwork to determine eligibility for child care fees.

Skills

Administrative Support

Office Automation Software

Child Care Programs Knowledge

Database Management

Communication Skills

Research Skills

Education

Associate's Degree in Business Administration

General Work Experience

Tools

MilitaryChildCare.com

Child and Youth Management System (CYMS)

Job description

CYP Lead Fee Assistance Operations Clerk

Join to apply for the CYP Lead Fee Assistance Operations Clerk role at Commander, Navy Installations Command (CNIC) HQ

CYP Lead Fee Assistance Operations Clerk

3 days ago Be among the first 25 applicants

Join to apply for the CYP Lead Fee Assistance Operations Clerk role at Commander, Navy Installations Command (CNIC) HQ

• Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP Joint Operations Community Based Fee Assistance Program.
• Reviews child registration and enrollment paperwork to ensure that family submissions are complete and current. Verifies documents related to eligibility, sponsor and spouse employment and family income for the purpose of determining military child care fees.
• Gathers information from families related to enrollment of children with community providers. Uses registration and enrollment information to determine child's authorized child care subsidy benefit.
• Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.
• Reviews monthly claim forms and enters data for processing. Validates submission against authorized benefit amounts. Reconciles overpayments, returned checks, or other issues related to payment processing.
• Prepares daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner.
• Conducts research of records and follows up in order to resolve discrepancies and problems.
• Notifies supervisor of any discrepancies and informs supervisor of any issues/problems that cannot be resolved.
• Provides fee assistance support to families through phone calls, email, and on-line messaging to address patron financial obligations, waiting lists, subsidy award, and policies and procedures.
• Assists with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements.
• Assists in maintaining family requests for fee assistance through monitoring a prioritized waiting list.
  
  

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Duties

Duties Include, But Are Not Limited To

• Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP Joint Operations Community Based Fee Assistance Program.
• Reviews child registration and enrollment paperwork to ensure that family submissions are complete and current. Verifies documents related to eligibility, sponsor and spouse employment and family income for the purpose of determining military child care fees.
• Gathers information from families related to enrollment of children with community providers. Uses registration and enrollment information to determine child's authorized child care subsidy benefit.
• Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.
• Reviews monthly claim forms and enters data for processing. Validates submission against authorized benefit amounts. Reconciles overpayments, returned checks, or other issues related to payment processing.
• Prepares daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner.
• Conducts research of records and follows up in order to resolve discrepancies and problems.
• Notifies supervisor of any discrepancies and informs supervisor of any issues/problems that cannot be resolved.
• Provides fee assistance support to families through phone calls, email, and on-line messaging to address patron financial obligations, waiting lists, subsidy award, and policies and procedures.
• Assists with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements.
• Assists in maintaining family requests for fee assistance through monitoring a prioritized waiting list.
  
  

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Requirements

Conditions of Employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.
• Must live within a 50 mile radius of the commuting area.
  
  

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A Qualified Candidate Possesses The Following

• One year or more of general work experience; OR an Associate's degree in Business Administration, Project Management or in a related field; OR an equivalent combination of education and experience.
• Knowledge of administrative support functions.
• Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments.
• Knowledge of military CY programs, such as Child Development Centers, Family Child Care, School Age Care and Military Fee Assistance Programs.
• Knowledge of the policies and procedures related to the fee assistance program.
• Knowledge of program-based database systems, such as MilitaryChildCare.com (MCC) or Child and Youth Management System (CYMS).
• Skill in the use of commonly used computer equipment.
• Knowledge of basic accounting procedures and processes, related to verifying, reconciling, and processing claims/transactions.
• Ability to conduct research to resolve discrepancies and verify information.
• Ability to maintain a computerized database.
• Ability to maintain accurate reports and records and military style documents.
• Ability to communicate effectively, both verbally and in writing.
  
  

Education

If claiming education in lieu of experience a college transcript MUST be submitted when applying. No other documents are acceptable e.g. evaluation report.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Per Department of Defense Instruction (DoDI) 1402.05 Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual's care.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

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• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. The selecting official may choose to conduct interviews.

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Required Documents

The following documents are required at the time of application:

• Resume
• Proof of education/training: provide a copy of your college transcript(s)
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
  
  

Note: All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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