Service Technician - Specialized - Gilbert, AZ

Specialized Retail Stores LLC; Gilbert (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive health care

Dental

Vision

401(k) with match

Employee discounts

Job summary

Specialized Retail Stores LLC in Gilbert, AZ is seeking a Service Technician to be the front line for our brand. You'll connect with riders, provide exceptional service, and assist with bike sales.

The ideal candidate has a passion for cycling and customer service skills. You'll enjoy numerous benefits, including health care, paid parental leave, and employee discounts.

Qualifications

• Bike shop or bike mechanic experience preferred.
• Ability to work during business hours, including weekends.
• Capable of lifting at least 50 lbs.

Responsibilities

• Meet and build connections with riders.
• Provide enthusiastic, courteous customer service.
• Maintain cleanliness standards at store opening.

Skills

Communication skills

Customer service

Cycling passion

Job description

Service Technician – Specialized – Gilbert, AZ

Job Summary

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in‑store brand experiences. The role works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly.

How You’ll Make a Difference

• Meet and build connections with riders, ask qualifying questions, and listen to their needs to provide options and advice from a pre‑set service menu or a la carte service.
• Speak authoritatively on technical matters related to our bicycles and be the expert.
• Provide enthusiastic, courteous “wow” customer service while assisting customers in understanding our products and services.
• Properly take in all service work, complete service work orders, and schedule repairs to exceed rider expectations.
• Advises and assists customers with product/service selection without bias and keeps current with new product lines.
• Assist with bike sales through technical consulting and other floor duties as needed.
• Deliver best‑in‑class rider service that ensures ongoing service and high levels of rider satisfaction.
• Maintain general cleanliness standards at store opening, throughout the day, and reset at close of business, including light janitorial duties.
• Operate Lightspeed point‑of‑sale systems and store operational websites efficiently.
• Maintain regular, dependable attendance and punctuality.

What You Need to Win

• Passion for cycling and the Specialized brand.
• Bike shop or bike mechanic experience preferred.
• Excellent communication skills and the ability to effectively interact with riders and team members.
• Ability to work during business hours, including weekends.
• Ability to stand for extended periods, occasionally walk, kneel, or reach.
• Capable of lifting at least 50 lbs. using proper lifting techniques.

Benefits

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company‑sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product and partner retail discounts
• Fitness & Events reimbursement
• Employee Assistance Program
• Commuter Benefits* (if applicable in state)

Commitment to Diversity

Specialized is committed to building a diverse and inclusive workforce where all teammates can succeed. We encourage everyone—especially those from marginalized groups—to apply and help us earn the position as the rider’s brand of choice.