Cycling Specialist - Rock 'N' Road - Irvine, CA

Specialized Retail Stores LLC; Irvine (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive health care

401(k) with company match

Employee discounts

Paid company holidays

Job summary

Specialized Retail Stores LLC is seeking a Service Technician for our Irvine, CA location. The role requires a passion for cycling and delivering outstanding brand experiences to our riders. Responsibilities include connecting with customers, providing technical advice, and maintaining store standards.

Ideal candidates will have bike shop experience and excellent communication skills, coupled with the ability to lift equipment and meet rider needs effectively. Join us in creating a welcoming atmosphere for all cyclists.

Qualifications

• Passion for cycling and the Specialized brand.
• Bike shop or bike mechanic experience preferred.
• Ability to lift at least 50 lbs using proper lifting techniques.

Responsibilities

• Connect with riders and provide options and advice.
• Record service work and schedule repairs.
• Maintain knowledge of merchandise and support bike sales.
• Ensure general cleanliness standards in the store.

Skills

Communication skills

Technical expertise in bicycles

Customer service

Tools

Lightspeed POS

Job description

About the Role

Service Technician – Rock 'N' Road – Irvine, CA

Job Summary

A Service Technician is the front line and point person for our brand to the rider, encouraging successful, profitable retail by using technical expertise to create outstanding in‑store brand experiences. The role involves direct interaction with riders, both in person and remotely, to identify the goods, services, and experiences needed to provide quick and frictionless solutions.

How You’ll Make a Difference

• Connect with riders, ask qualifying questions, listen to needs, and give options and advice on meeting those needs from a pre‑set service menu, tune‑ups, or a la carte service.
• Speak authoritatively on technical matters related to our bicycles; act as the expert.
• Assist customers warmly and courteously, delivering “wow” customer service.
• Properly record service work, set and exceed rider expectations, including filling out work orders and scheduling repairs.
• Advising and assisting customers with product/service selection without bias.
• Maintain knowledge of all merchandise in the department to provide accurate, current information as new product lines launch.
• Support bike sales with technical consulting and other floor duties as needed.
• Deliver best‑in‑class rider service that ensures ongoing service and high rider satisfaction.
• Maintain general cleanliness standards at store opening, throughout the day, and at closing, including light janitorial duty.
• Demonstrate proficiency in Lightspeed point‑of‑sale systems and store operational websites.
• Ensure regular, dependable attendance and punctuality.

Requirements

• Passion for cycling and the Specialized brand.
• Bike shop or bike mechanic experience preferred.
• Excellent communication skills with the ability to interact effectively with riders and team members.
• Willingness to work as business dictates, including weekends.
• Ability to stand for extended periods, walk, kneel, or reach as needed.
• Capability to lift at least 50 lbs. using proper lifting techniques.

Benefits

• Competitive health care (Medical PPO or HDHP)
• Dental, Vision, Health Savings Account (HSA)
• Short and long‑term disability
• Company‑sponsored life insurance
• Optional term life insurance, critical illness, and critical accident insurance
• Competitive vacation package
• 401(k) with match
• 8 weeks paid parental leave
• Paid company holidays
• Employee discounts on all products, deep partner retail discounts, fitness & events reimbursement
• Employee Assistance Program, commuter benefits (if applicable)

Diversity & Inclusion

We believe that we are a diverse and inclusive workforce where all people can thrive. We encourage everyone, especially those from marginalized groups, to apply and help us become the rider’s brand of choice.