Cybersecurity Technical Success Manager

Vega; United States; Hybrid; USD 110,000 - 130,000; Full time

Job summary

Vega is seeking an experienced technical authority to support customers in security analytics and operations. In this role, you'll own the implementation and onboarding, troubleshoot complex issues, and actively engage with customer security teams.

Applicants should have 6+ years in a customer-facing technical role and hands-on experience with platforms like Splunk and Elastic. The position includes travel to customer sites for key engagements.

Qualifications

• Deep understanding of SecOps teams and security processes.
• Experience with incident investigation and threat hunting.
• Ability to translate customer needs into product feedback.

Responsibilities

• Own post-sales technical and security relationship for customers.
• Lead onboarding and resolve complex issues.
• Monitor customer health and conduct business reviews.

Skills

6+ years in a technical, customer-facing role

Hands-on experience with SIEM or observability platforms

Cloud fundamentals across AWS, Azure, GCP

Scripting skills in Python and/or Bash

Experience in high-growth environments

Tools

Splunk

Elastic/ELK

Microsoft Sentinel

Job description

Vega is seeking an experienced technical authority to support customers in security analytics and operations. In this role, you'll own the implementation and onboarding, troubleshoot complex issues, and actively engage with customer security teams.

Applicants should have 6+ years in a customer-facing technical role and hands-on experience with platforms like Splunk and Elastic. The position includes travel to customer sites for key engagements.