CyberSecurity/SysAdmin

Motorola Solutions; California; Remote; USD 105,000 - 115,000; Full time

Benefits offered by this job

Relocation Provided

Incentive Bonus Plans

Medical, Dental, Vision benefits

Travel Requirements

Job summary

Motorola Solutions is seeking a PremierOne Remote System Admin to service public safety systems, traveling to customer sites as needed or working remotely. The role emphasizes system administration, applying patches, and performance reporting in CJIS-governed environments.

The candidate should have 3+ years in IT or public safety, strong Windows/SQL skills, and experience with CAD/RMS and virtualization. Relocation and travel may be required, with salary in the listed range and comprehensive

Qualifications

• 3+ years IT or public safety experience
• Experience with Public Safety Applications (CAD/RMS/MMS) preferred
• Familiarity with Windows Server environments and SQL Server
• Ability to work both independently and in a team environment

Responsibilities

• Provide tailored technical customer operations support at customer sites or remotely
• Develop strategies to improve operational efficiency by reviewing workflows and procedures
• Execute customer operations policies and procedures
• Build positive, mutually beneficial relationships with customers
• Perform root-cause analysis to propose improvements
• Monitor system performance and patching per Motorola guidelines
• Assist with database backups and MTN-related resolution procedures

Skills

IT Operations

Public Safety Applications

Windows Server / Desktop OS

Networking

Virtualization

CJIS Compliance

Customer interaction

Education

High School Diploma

MCSA/MCSE certification

Tools

Microsoft SQL Server

ODBC

SCOM (Operations Manager)

Virtualization software

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Command Center Software Services Organization is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. CCSS supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.

The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed and/or connecting remotely to perform System Administration and application tasks.

Responsibilities

• Provides tailored technical customer operations support
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
• Executes customer operations policies and procedures
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
• Performs root-case analysis for problems to formulate and recommend improved alternative operations
• Identifies and suggests possible system and/or process improvements when applicable
• Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement
• Provide system performance reporting using approved MSI tools when requested
• Assist with contractually covered database system back-ups
• Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.

Qualifications

• Minimum of an High School Diploma required, degree preferred
• ~3+ years of IT or public safety experience
• ~3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• ~3+ years of Public Safety Applications experience involving Records Management Systems, Computer Aided Dispatch, and Mobile CAD/RMS. Proven track record working with or deploying enterprise hardware and software solutions; Experience creating positive working relationships with customers and application end users
• ~ Comfortable working both alone and in a team environment
• ~ Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• ~ Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• ~ Experience with Public Safety Applications including CAD, Mobile and RMS
• ~ Experience with Virtualization software
• ~ Experienced with Network Load Balancing (NLB) and Clustering
• ~ Experience with hardware blades and Storage Area Networks (SAN); Familiarity with JavaScript, .NET, ESRI 10.X and XML
• ~ Ability to troubleshoot application system issues including hardware, network and third-party components

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $105,000-$115,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.

• High school diploma
• ~3+ years of IT or public safety experience
• ~ Must be able to obtain background clearance as required by government customer
• ~ Legal authorization to work in the U.Employer work permit sponsorship is not available for this position.

Benefits & Travel

• Travel Requirements
• Relocation Provided
• Incentive Bonus Plans
• ~ Medical, Dental, Vision benefits
• ~10 Paid Holidays
• ~ Employee Stock Purchase Plan
• ~ All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.