PremierOne Remote System Admin

Motorola Solutions; Sacramento (CA); Remote; USD 105.000 - 115.000; Vollzeit

Benefits dieser Stelle

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Zusammenfassung

Motorola Solutions is seeking a PremierOne Remote System Administrator to travel to customer sites or connect remotely to manage system administration tasks on Windows servers and public safety applications.

The role requires 3+ years IT/public safety experience, strong problem-solving and customer relations, and the ability to work in a fast-paced environment. CJIS compliance is part of the role, with 25-50% travel and a base salary range of $105,000–$115,000.

Qualifikationen

• High school diploma required; degree preferred.
• 3+ years IT/public safety experience.
• Experience with CAD/RMS and mobile CAD/RMS.
• Experience with enterprise hardware and software; HP preferred.
• Strong customer-facing relationships with end users and customers.
• MCSA/MCSE or equivalent Windows Server/Desktops knowledge.
• CJIS security policy background check is required.

Aufgaben

• Travel to customer sites or connect remotely for system administration.
• Perform server maintenance, patching, diagnostics, and reporting.
• Collaborate with customers to implement MTN vulnerability resolution and procedures.
• Troubleshoot hardware, network, and third-party components.
• Assist with database backups and related tasks.

Kenntnisse

Verbal communication

Written communication

Teamwork

Multitasking

Customer relations

Ausbildung

High School Diploma

Tools

Windows Server

SQL Server

ODBC

SCOM

Virtualization software

Fortigate firewall

Jobbeschreibung

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Command Center Software Services Organization is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. CCSS supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.

Job Description

The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed and/or connecting remotely to perform System Administration and application tasks. Responsibilities of the Remote System Administrator include but are not limited to: Provides tailored technical customer operations supportDevelops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performanceExecutes customer operations policies and proceduresBuilds and maintains positive, effective, and mutually beneficial-working alliances with customersInitiates problem solving action and follows through to resolutionPerforms root-case analysis for problems to formulate and recommend improved alternative operationsIdentifies and suggests possible system and/or process improvements when applicablePerform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service AgreementRun diagnostics using approved MSI toolsProvide system performance reporting using approved MSI tools when requestedAssist with contractually covered database system back-upsUnderstand system dependencies and related connectionsWork with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.

Qualifications: Minimum of an High School Diploma required, degree preferred3+ years of IT or public safety experience3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)3+ years of Public Safety Applications experience involving Records Management Systems, Computer Aided Dispatch, and Mobile CAD/RMS. PremierOne experience preferredProven track record working with or deploying enterprise hardware and software solutions; HP preferredExperience creating positive working relationships with customers and application end usersAble to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitaskExcellent verbal and written communication skillsComfortable working both alone and in a team environmentExperience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)Experience with Public Safety Applications including CAD, Mobile and RMSExperience with Virtualization softwareExperienced with Network Load Balancing (NLB) and ClusteringExperience with hardware blades and Storage Area Networks (SAN); HP preferredExperience with firewalls and routers; Fortigate preferredFamiliarity with JavaScript, .NET, ESRI 10.X and XMLAbility to troubleshoot application system issues including hardware, network and third-party components.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $105,000-$115,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

High school diploma3+ years of IT or public safety experienceMust be able to obtain background clearance as required by government customerLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%Relocation Provided

None

Position Type

ExperiencedReferral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.