Cybersecurity Support Engineer (Hybrid Contract)

Palo Alto Networks; Plano (TX); Hybrid; USD 69,000 - 77,000; Full time

Job summary

Palo Alto Networks is seeking a highly motivated, customer‑focused support professional for a contract assignment in Plano, TX (Hybrid). You will address post‑sales concerns, perform in‑depth analysis, and communicate complex technical issues to diverse audiences.

As part of the Cortex support team, you will handle inquiries, manage escalations, and work with cross‑functional teams to resolve issues under defined service levels. Strong troubleshooting skills and collaboration are essential.

Qualifications

• 0-1 years of experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging).
• Experience understanding malware, exploits, operating system structure, and behavior.
• Experience with Android OS or IOS based applications (Installation, troubleshooting, Debugging) is a plus.
• Experience with MS environment (SCCM, GPO, AD, MSSQL, IIS).
• Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC).
• Knowledge of SIEM, vulnerability management tools, and firewalls.
• Experience with batch scripting and Python is a plus.
• Ability to independently troubleshoot in broad, complex environments.

Responsibilities

• Respond to user-reported issues in adherence to SLAs.
• Triages issues via ticketing system, phone or remote sessions.
• Troubleshoot at application and OS levels to identify fixes.
• Identify fault areas and coordinate with teams to implement fixes.
• Provide feedback on development process for customer-reported problems.
• Document actions for internal and customer communications.
• Facilitate root cause investigations and preventative measures.

Skills

Windows OS

Linux OS

macOS

Malware knowledge

Android/iOS apps

MS environment

EndPoint security

SIEM

Vulnerability tools

Firewalls

Batch scripting

Python

Cloud infrastructure

VDI

Troubleshooting

Communication skills

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

VMware Horizon

Citrix XenApp

XenDesktop

SCCM

GPO

AD

MSSQL

IIS

Job description

Palo Alto Networks is seeking a highly motivated, customer‑focused support professional for a contract assignment in Plano, TX (Hybrid). You will address post‑sales concerns, perform in‑depth analysis, and communicate complex technical issues to diverse audiences.

As part of the Cortex support team, you will handle inquiries, manage escalations, and work with cross‑functional teams to resolve issues under defined service levels. Strong troubleshooting skills and collaboration are essential.