Cybersecurity Support Engineer — Frontline Tech

Trellix; Plano (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Community Involvement Support

Job summary

Trellix is seeking a Technical Support Engineer to join our frontline support team in the United States. You will diagnose and resolve product issues, leveraging your troubleshooting skills and Trellix tools to ensure timely resolutions for customers.

In this individual contributor role, you’ll handle moderately complex problems, assist with data collection, and participate in remote troubleshooting sessions to maintain high service levels across Trellix products and platforms.

Qualifications

• Basic troubleshooting practices and solutions.
• Customer service and technical support fundamentals.
• Networking, databases and web services basics.

Responsibilities

• Provide frontline technical support to Trellix customers and resolve product issues.
• Assess issue severity, log activities and own resolution until closure.
• Assist with data collection and remote troubleshooting sessions to maintain service levels.

Skills

Networking basics

Databases

Troubleshooting

Job description

Trellix is seeking a Technical Support Engineer to join our frontline support team in the United States. You will diagnose and resolve product issues, leveraging your troubleshooting skills and Trellix tools to ensure timely resolutions for customers.

In this individual contributor role, you’ll handle moderately complex problems, assist with data collection, and participate in remote troubleshooting sessions to maintain high service levels across Trellix products and platforms.