Cybersecurity SMB Success Manager

arcticwolf; Eden Prairie (MN); On-site; USD 55,000 - 90,000; Full time

Job summary

Arctic Wolf in Eden Prairie, MN is seeking a Customer Success Manager - SMB to help drive renewals, expansions and customer satisfaction across a growing set of SMB clients using CyberSOC.

You will collaborate with customers, negotiate, plan quarterly reviews and identify upsell opportunities while leveraging our security platform and strong data-driven approach. The role requires 2+ years in sales and a bachelor's degree; on-site at our corporate office.

Qualifications

• 2+ years of sales success, preferably in tech.
• Ability to adapt in a fast-changing environment.
• Proficient with spreadsheets and Salesforce.

Responsibilities

• Manage SMB customers using Arctic Wolf's CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling.
• Listen to customers and provide feedback to the business.

Skills

2+ years of sales success

Strong communication

Negotiation

Technology aptitude

Education

Bachelor's degree

Tools

Salesforce

Job description

Arctic Wolf in Eden Prairie, MN is seeking a Customer Success Manager - SMB to help drive renewals, expansions and customer satisfaction across a growing set of SMB clients using CyberSOC.

You will collaborate with customers, negotiate, plan quarterly reviews and identify upsell opportunities while leveraging our security platform and strong data-driven approach. The role requires 2+ years in sales and a bachelor's degree; on-site at our corporate office.