Cybersecurity Service Desk Analyst: Endpoint Security

Thornburg Investment Management; Santa Fe (NM); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Flexible work arrangements

Paid time off

Education reimbursement

Onsite cafeteria

Onsite fitness center

Referral program

Job summary

Thornburg Investment Management is seeking a Service Desk Associate – Security Specialist in Santa Fe, NM. This entry-to-mid level role protects employee workstations, applications, and user technologies while providing practical experience in endpoint security, Microsoft security tooling, automation, and incident response.

Based in the Service Desk, you will grow into more advanced security roles, collaborating with Infrastructure and Security teams and supporting endpoint security initiatives,

Qualifications

• 3-5 years of combined service in Service Desk, End User Support, or technical support roles with security responsibilities.
• Strong hands-on experience supporting Windows and macOS endpoints.
• Practical experience with Microsoft Intune, Defender for Endpoint, and Microsoft 365 security tools.
• Familiarity with endpoint security concepts, patching, configuration management, and device compliance.
• Experience working with a service management platform (e.g., Freshservice or similar).
• Strong documentation, organization, and time-management skills.
• Demonstrated interest in security, automation, and career growth beyond traditional Service Desk work.
• Working knowledge of security frameworks such as CIS and NIST (preferred).
• Scripting experience (PowerShell preferred).
• Industry certifications such as CompTIA A+, Network+, or Security+ (preferred).

Responsibilities

• Manage and strengthen endpoint and user security for desktops and applications.
• Monitor and administer endpoint protection controls (antivirus, device compliance, security baselines).
• Maintain accurate endpoint and application inventory across devices.
• Assist with endpoint security incidents in coordination with Infrastructure and Security teams.
• Apply and maintain secure configuration standards for desktops and user applications.
• Support cybersecurity awareness initiatives, including phishing simulations and user education.
• Use scripting and automation (PowerShell preferred) to improve security consistency.
• Support Service Desk operations during peak periods and coordinate with other IT teams to align endpoint security with enterprise standards.
• Create and maintain knowledge base articles and support documentation.
• Collaborate with teammates to deliver high-quality end-user support and participate in IT security projects.

Skills

Windows endpoints

macOS endpoints

Intune

Defender for Endpoint

PowerShell scripting

Security concepts

Tools

Microsoft Intune

Defender for Endpoint

Microsoft 365 security tools

Freshservice

Job description

Thornburg Investment Management is seeking a Service Desk Associate – Security Specialist in Santa Fe, NM. This entry-to-mid level role protects employee workstations, applications, and user technologies while providing practical experience in endpoint security, Microsoft security tooling, automation, and incident response.

Based in the Service Desk, you will grow into more advanced security roles, collaborating with Infrastructure and Security teams and supporting endpoint security initiatives,