Cybersecurity Operations & TAM Lead (Onsite—San Diego)

Atos; Aurora (IL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Diversity & inclusion

ESG commitment

Job summary

Atos is seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison between the client, cybersecurity vendor, and implementation partners for a 12-month assignment in San Diego, CA. You will oversee operational cybersecurity services, governance, incident response, and service reviews with a focus on Falcon Complete, CTEM, and AIDR.

The role requires 10+ years in cybersecurity, 5+ years leading enterprise programs, and strong

Qualifications

• 10+ years of cybersecurity experience in security operations, incident response, threat detection, exposure management, or managed security services.
• 5+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
• 3+ years of operational experience with CrowdStrike Falcon technologies (Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR).
• Experience in a senior client-facing role such as Technical Account Manager, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
• Proven experience coordinating across customers, cybersecurity vendors, and global systems integrators during implementation and operations.

Responsibilities

• Act as the primary operational liaison for managed cybersecurity service matters.
• Coordinate critical incident communications, follow-up actions, and closure.
• Ensure recommendations and action items are tracked and resolved by relevant teams.
• Coordinate implementation workstreams, dependencies, risks, and delivery with the GSI.
• Lead day-to-day administration and operational processes for CTEM and Falcon Guardian / AIDR.
• Maintain governance, executive reporting, service reviews, and escalation processes.
• Deliver knowledge transfer and operational-readiness documentation.

Skills

Cybersecurity leadership

Security operations

Incident response

Client-facing

Stakeholder management

Job description

Atos is seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison between the client, cybersecurity vendor, and implementation partners for a 12-month assignment in San Diego, CA. You will oversee operational cybersecurity services, governance, incident response, and service reviews with a focus on Falcon Complete, CTEM, and AIDR.

The role requires 10+ years in cybersecurity, 5+ years leading enterprise programs, and strong